Note: The job is a remote job and is open to candidates in USA. CBTS provides technology solutions including application modernization, managed hybrid cloud, cybersecurity, unified communications, and infrastructure services to enterprise and midmarket clients. The Senior Project Manager will lead complex, client-facing technology engagements, owning delivery outcomes, financial performance, stakeholder relationships, risk resolution, and improvements to PMO practices.

Responsibilities

• Lead complex technology engagements from initiation through successful delivery, acceptance, and closure
• Establish clear scope, deliverables, milestones, success criteria, and accountability across project teams
• Develop and maintain practical delivery plans appropriate to project size, complexity, and risk
• Proactively identify risks, dependencies, and delivery challenges, driving resolution before they affect customer commitments
• Take ownership when projects go off track, developing recovery plans, recommending trade-offs, and leading execution
• Ensure project information, forecasts, and status reporting are accurate, current, and actionable
• Own project financial performance, including budget management, resource consumption, forecasting, and margin awareness
• Identify scope changes, unplanned effort, and commercial risks early, ensuring appropriate change control and customer alignment
• Partner with delivery, sales, and operations teams to manage financial expectations and protect project profitability
• Understand how delivery decisions affect both the customer experience and business outcomes
• Build trusted relationships with customers, technical teams, account leaders, and executive stakeholders
• Facilitate decisions, resolve competing priorities, and create alignment across teams without relying on formal authority
• Communicate clearly and transparently, particularly when commitments, timelines, or outcomes are at risk
• Bring recommendations and options to stakeholders, not simply escalations or status updates
• Develop sufficient understanding of the technical solution to identify dependencies, ask informed questions, and challenge assumptions
• Balance customer advocacy with responsible delivery and commercial commitments
• Apply the appropriate level of project governance based on engagement complexity, risk, and customer needs
• Identify opportunities to simplify processes, improve visibility, and eliminate recurring delivery challenges
• Contribute to project retrospectives, sharing lessons learned and helping turn those insights into practical improvements
• Support the adoption and evolution of PMO delivery standards, tools, and reporting practices
• Mentor less-experienced project managers and contribute to a collaborative, accountable team culture

Skills

• 8–10+ years of progressive project or program management experience, including leadership of complex technology initiatives
• Experience managing project budgets, financial forecasts, scope changes, and commercial delivery commitments
• Strong understanding of technology delivery lifecycles, technical dependencies, and cross-functional execution
• Ability to independently manage ambiguity, assess risks, make informed decisions, and drive outcomes
• Proven ability to influence technical teams, business leaders, and executive stakeholders
• Experience applying Agile, Waterfall, or hybrid delivery approaches based on project needs
• Strong written and verbal communication, with the ability to translate complex delivery issues into clear business decisions
• Demonstrated ability to balance multiple priorities while maintaining ownership and delivery discipline
• Proficiency with Microsoft 365, including Teams, Excel, SharePoint, and PowerPoint
• Experience with project and portfolio management platforms such as Smartsheet, CORA PPM, Microsoft Project, or comparable tools
• Familiarity with CRM and business management platforms such as Salesforce, particularly for project tracking, financial visibility, and reporting
• Experience with Agile delivery and collaboration tools such as Jira and Confluence
• Ability to use approved enterprise AI tools, such as Claude, Microsoft Copilot, or ChatGPT Enterprise, to improve analysis, reporting, decision support, and delivery efficiency while maintaining appropriate data security
• Familiarity with business intelligence and reporting tools such as Power BI
• Ability to learn and adopt new technologies, contribute to system improvements, and identify opportunities for responsible automation
• Demonstrated success leading client-facing technology engagements, preferably within professional services, consulting, or managed technology environments
• Experience with infrastructure, cloud, cybersecurity, networking, unified communications, application modernization, or related technology services
• Experience delivering fixed-fee, milestone-based, and time-and-materials engagements
• Familiarity with Salesforce, Jira, Confluence, ServiceNow, Smartsheet, Power BI, or comparable project delivery and reporting tools
• PMP, PMI-ACP, Scrum, SAFe, or related professional certifications
• Experience improving PMO practices, delivery frameworks, reporting, or operational processes

Benefits

• Certain positions may be eligible for discretionary merit increases, bonuses, or sales-based variable compensation in accordance with applicable plans and role requirements.

Company Overview

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