Note: The job is a remote job and is open to candidates in USA. ShiftKey is a healthcare technology company operating a SaaS platform and a two-sided marketplace. The Senior Site Reliability Engineer owns the SaaS platform’s reliability, availability, infrastructure stability and security, and incident response while building guardrails that help engineering teams deploy safely.

Responsibilities

• Owning reliability, availability and incident response for our SaaS platform, from detection through postmortem
• Maintaining and extending our cloud infrastructure across AWS and Azure, managed as code
• Running and improving our Kubernetes-based production environment
• Writing production automation. Scripting is a daily part of this job
• Working closely with software engineering teams so that deploying safely is the easy path, and becoming the person they trust on infrastructure risk
• Mentoring teammates toward independence and helping shape how the reliability function grows

Skills

• 5+ years running production infrastructure on AWS and Azure at real scale, ideally for a SaaS product
• Production Kubernetes and Terraform experience, with real incidents behind you, not only deployments
• Hands-on incident ownership: you can walk us through one you handled from detection to postmortem
• Strong automation skills, ideally in Python and Bash, plus experience with observability tooling such as Prometheus, Grafana or CloudWatch
• Comfort making and defending judgment calls without a manager in the room, and experience mentoring other engineers
• Comfort in a mixed-language environment, and a habit of using AI tools in your daily work

Benefits

• Inclusive and collaborative work environment where all voices are valued.
• Hybrid-friendly office spaces designed to be fun and engaging.
• Comprehensive health, vision, and dental coverage. Benefits begin on your first day.
• Generous PTO and company-paid holidays, including flexible floating holidays.
• 100% 401(k) employer match up to 6%.
• Paid parental leave.
• Wellness support, including access to mental health resources.

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