Note: The job is a remote job and is open to candidates in USA. Cresta builds AI solutions for customer experience. The Senior Software Engineer will design and maintain scalable, reliable backend systems for AI Agent solutions, improving production performance, availability, security, and data processing.

Responsibilities

• Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models
• Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions
• Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities
• Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability
• Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents

Skills

• Bachelor's degree in Computer Science or a related field
• 5+ years of experience in backend system architecture, cloud services, or related technology fields
• Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST
• Previous experience working with Virtual Agent or AI Agent systems
• Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases
• Experience in containerized application deployment using Kubernetes and Docker in microservices architectures
• Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend
• In-office meal program for onsite employees
• Commuter benefits for onsite employees
• Equity

Company Overview

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