Note: The job is a remote job and is open to candidates in USA. ServiceNow is hiring a Senior Staff Inbound Product Manager for AI Search to lead the development of enterprise search and conversational AI capabilities. The role sets product strategy, guides cross-functional delivery, drives adoption and measurable outcomes, and manages a team of Product Managers.

Responsibilities

• Set the vision for Enterprise Search & AI – Define and drive the product strategy for search, retrieval-augmented generation (RAG), and question-answering capabilities that will power ServiceNow’s next wave of growth and innovation as we scale to $30B+ in revenue
• Own outcomes, not just outputs – Shape the product narrative, secure executive buy-in, and ensure every initiative delivers measurable business and customer impact
• Lead with technical depth and clarity – Guide engineering, ML research, UX research, and design partners with crisp, actionable requirements that enable fast, high-quality delivery of advanced search capabilities
• Champion user-driven innovation – Leverage customer pilots, user research, and market insights to create experiences that feel intuitive, contextual, and indispensable
• Drive adoption across the platform – Partner with other product teams to embed search and GenAI capabilities throughout the ecosystem, expanding their impact and value
• Measure what matters – Define and refine metrics that capture the real-world performance, relevance, and business value of search and AI features
• Develop future leaders – Manage and mentor a team of 4+ Product Managers, fostering a culture of innovation, accountability, and technical excellence

Skills

• Proven leadership: 10+ years building and leading high-performing product teams, including mentoring junior leaders and fostering cross-functional collaboration
• Enterprise Search expertise: 8+ years in software product management with hands-on experience building search or RAG (Retrieval-Augmented Generation) products that drive measurable impact
• AI/ML fluency: Strong understanding of AI/ML frameworks and modern search technologies (e.g., Moveworks, Glean, Elasticsearch, Coveo), with the ability to evaluate, integrate, and innovate on emerging capabilities like context awareness, data indexing, and relevance ranking
• Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter
• Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions
• Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success
• Strategic problem-solving: Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive decisions

Benefits

• Remote work

Company Overview

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