Note: The job is a remote job and is open to candidates in USA. CDW is seeking a Site Reliability Engineering Manager to lead a team responsible for the reliability, scalability, performance, and availability of critical production systems. The role partners with engineering, infrastructure, and operations teams to advance automation, operational excellence, and incident response.

Responsibilities

• People & Team Leadership: Hire, mentor, and grow Site Reliability Engineers, managing career paths and preventing team burnout
• SLOs & Error Budgets: Establish Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to balance feature delivery speed with system stability
• Toil Reduction & Automation: Enforce software-driven approaches to replace manual operations (toil) with infrastructure-as-code (IaC) and automation
• Incident Management: Oversee high-pressure outage responses, blameless postmortems, and root-cause analyses to drive continuous learning
• Cross-Functional Alignment: Bridge the gap between software development (dev) and IT operations (ops) teams
• Lead, mentor, and develop a team of Site Reliability Engineers, fostering a culture of accountability, innovation, and continuous improvement
• Establish and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to ensure optimal system reliability and performance
• Drive infrastructure automation and reduce operational toil through Infrastructure as Code (IaC), scripting, and self-service solutions
• Oversee major incident management activities, ensuring rapid resolution of service disruptions and conducting blameless postmortems with actionable outcomes
• Partner with software engineering, architecture, security, and operations teams to improve system resilience and deployment reliability
• Implement monitoring, observability, and alerting strategies across production environments
• Lead capacity planning, performance tuning, disaster recovery, and high-availability initiatives
• Manage on-call processes and champion best practices for operational readiness
• Develop operational metrics and reporting to measure service health, uptime, and engineering efficiency
• Support cloud modernization and platform engineering efforts across enterprise environments

Skills

• 7+ years of experience in Site Reliability Engineering, DevOps, Infrastructure Engineering, or related disciplines
• 3+ years of experience leading or managing engineering teams
• Strong experience supporting large-scale production environments
• Hands-on experience with public cloud platforms such as AWS, Azure, or Google Cloud Platform
• Experience with Infrastructure as Code tools such as Terraform, CloudFormation, or Ansible
• Strong knowledge of CI/CD pipelines and DevOps practices
• Experience with monitoring and observability platforms such as Datadog, Prometheus, Grafana, New Relic, or Splunk
• Strong scripting or development experience in Python, Go, Bash, or similar languages
• Proven experience handling production incidents, root cause analysis, and operational excellence initiatives
• Excellent communication and stakeholder management skills
• Experience leading cloud transformation or modernization initiatives
• Knowledge of Kubernetes, Docker, and container orchestration technologies
• Experience implementing SRE best practices in enterprise environments
• Background supporting highly available customer-facing applications and services
• Certifications in AWS, Azure, Kubernetes, or related technologies are a plus

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