Note: The job is a remote job and is open to candidates in USA. Kiva is a global nonprofit that expands financial access for underserved communities. The Social Media Associate develops and executes social media strategy, manages content planning and publishing, engages with online communities, and reports on channel performance.

Responsibilities

• Help define our strategy for oursocial media profiles, bringing them all into compliance with best practices and recommending a scheduling cadence for each
• Work with Sr. Manager to build a program to maintain relationships with paid influencers, encouraging organic participation and deepening partnerships
• Work closely with Sr. Manager to support our paid social media goals through our organic channels and gain efficiencies in content creation across paid and owned social
• Plan, pitch, and manage the design and copywriting process of new content for our organic social media channels
• Build organic strategy for expanding to new channels in partnership with Sr. Manager, in service of our growth and lifecycle goals
• Coordinate with the Creative team Project Manager to source evergreen assets, with the Communications Manager to source Kiva blogs, thought leadership narratives, and impact report assets, and use all content types to build and execute content schedules across platforms
• Participate in annual marketing campaign planning such as Giving Tuesday and donation drives, adapting campaign content to Kiva’s social media channels
• Maintain an understanding of each channel’s algorithm changes, ensuring that we adapt our content and strategies as the platforms evolve
• Keep each social profile organized, up-to-date and presentable, including managing pinned or featured posts, about sections, and developing new content that makes it easy for new users to understand who Kiva is
• Serve as the administrator of Kiva’s Sprout social account to manage social media post scheduling, trend tracking, and performance reporting
• Document planned posts on the Growth & Lifecycle team’s content calendar, ensuring clear communication across our various marketing channels
• Ensure correct copy, tagging, formatting, links, and accessibility best practices (e.g., alt text)
• Maintain accuracy in publishing calendar and flag gaps or inconsistencies
• Monitor Sprout Smart Inbox daily for comments, messages, and mentions
• Respond to routine inquiries and comments in alignment with brand voice and guidelines
• Engage with relevant page interactions to support visibility and audience growth
• Consult with the Communications team when needed to escalate comments or DMs to the correct person at Kiva
• Compile monthly social performance reports across platforms
• Track core metrics (reach, engagement, follower growth, CTR, top-performing posts)
• Share insights with the Growth & Lifecycle team to inform ongoing content planning

Skills

• At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship
• 2+ years of experience managing social media publishing and community engagement
• Demonstrated experience in social media management for established brands (nonprofit or corporate)
• Experience with Sprout Social or similar social management platforms
• Experience with Canva and with implementing brand guidelines into designs
• Strong attention to detail and operational consistency
• Clear, professional written communication skills
• Ability to triage and escalate issues appropriately
• Comfortable working independently within a defined scope

Benefits

• A work-from-home position (for employees residing in the listed states).
• An opportunity to improve real lives, solve hard problems, and change the world.
• Friendly, supportive, and adventurous environment with a team of engaged colleagues.
• Health, dental, and vision insurance; parental leave; professional development; 401k matching; and unlimited PTO. Some benefits have eligibility requirements, and many are subsidized or fully paid for by Kiva.
• Opportunities to connect with and learn from colleagues and partners around the world.

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