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[Remote] Social Media Communication Specialist (Contractor)

Remote · Indonesia Full-time

Note: The job is a remote job and is open to candidates in USA. PEMCO is seeking a contract social media specialist to support social content development, community engagement, and channel management. The role combines strategy and hands-on execution, including content planning, social listening, campaign activation, and performance analysis.

Responsibilities

  • Advise on and support social media strategy across corporate channels
  • Manage and optimize social channel presence, audience engagement, and content performance
  • Develop social content calendars and publishing plans
  • Create and publish social content aligned to brand and business objectives
  • Monitor social conversations, emerging trends, and cultural moments to identify engagement opportunities
  • Support community management and audience engagement efforts
  • Conduct social listening and sentiment monitoring to identify customer insights and potential reputational risks
  • Support marketing campaigns, sponsorships, community impact initiatives, executive communications, and employee advocacy programs through social activation
  • Analyze channel performance and recommend optimizations based on audience and engagement data
  • Ensure social content aligns with brand voice, messaging standards, accessibility requirements, and governance guidelines

Skills

  • 3-5+ years of experience managing social media for brands, organizations, agencies, or consulting clients
  • Experience developing and executing social media strategies that support business, brand, and reputation objectives
  • Strong writing, editing, storytelling, and content planning capabilities
  • Experience using platforms and tools such as Sprout Social, Hootsuite, Sprinklr, or similar solutions
  • Understanding of social analytics and performance reporting
  • Experience collaborating with creative teams, designers, videographers, and content creators
  • Familiarity with paid social campaigns and social advertising best practices
  • Ability to independently manage multiple priorities and deliver high-quality work on schedule
  • Experience in insurance, financial services, or other regulated industries
  • Experience supporting executive thought leadership and employee advocacy initiatives
  • Familiarity with reputation management and social listening programs
  • Experience supporting social communications during sensitive issues or crisis situations

Benefits

  • Flexible hours based on project needs
  • Remote work arrangement, Seattle, greater Washington state and Oregon preferred

Company Overview

  • PEMCO Mutual Insurance provides outstanding service and coverage for autos, homes, renters and boats. It was founded in 1949, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is https://pemco.com.
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