Note: The job is a remote job and is open to candidates in USA. Cooperative Response Center (CRC) provides technology that powers critical communications for utility and emergency response organizations. The Software Development & Support Manager leads a technical team, oversees enterprise software development and support, guides projects, and contributes to CRC's technology strategy.

Responsibilities

• Lead, mentor, and develop a team of Software Developers, Software Engineers, and Programmers
• Drive the development, enhancement, and support of CRCLink and other enterprise applications
• Guide projects from concept through implementation while keeping timelines, budgets, and quality on track
• Champion secure, reliable, and scalable software development practices
• Partner with business leaders, utility members, and vendors to turn business needs into innovative technology solutions
• Promote continuous improvement by identifying opportunities to enhance applications, processes, and development tools
• Help shape CRC's technology strategy as a member of the Management Team

Skills

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field or an equivalent combination of education and experience
• Five (5) years of software development experience
• Three (3) years of leadership or supervisory experience
• Experience leading technical teams in a fast-paced environment
• Experience with software development lifecycle (SDLC), application architecture, databases, and modern development methodologies
• Ability to reside within reasonable proximity of a CRC office
• Demonstrated leadership courage, ownership, sound judgment, follow-through, and willingness to communicate difficult truths early and constructively
• Strong coaching, employee development, performance management, conflict resolution, and team-building skills
• Thorough knowledge of the software development lifecycle, modern engineering practices, product and platform delivery, production support, and continuous improvement
• Sufficient technical depth to evaluate development approaches, delivery estimates, dependencies, architecture, databases, integrations, testing strategies, security risks, root causes, and proposed remedies
• Ability to understand complex systems, identify constraints and bottlenecks, separate symptoms from root causes, and improve end-to-end flow
• Ability to define meaningful measures, use evidence in decisions, and improve predictability without encouraging metric manipulation or unnecessary bureaucracy
• Ability to balance planned delivery, platform reliability, technical debt, security, support demand, team health, and stakeholder expectations
• Excellent written, verbal, facilitation, and presentation skills, including concise executive-level risk and status communication
• Ability to organize and prioritize work amid competing priorities, operational demands, technical uncertainty, and significant stakeholder expectations
• Ability to build trust with technical and non-technical stakeholders while maintaining clear decision rights and accountability
• Commitment to secure, reliable, maintainable, high-quality solutions that produce measurable business and member outcomes
• Ability to maintain confidentiality, exercise sound judgment, and model CRC values
• Proficiency with Microsoft Office and common development, source control, work management, testing, deployment, monitoring, and reporting tools
• Master's degree in a related field or an equivalent combination of education and experience
• Experience within the utility or rural electric industry
• Experience with Microsoft development technologies and enterprise application environments
• Knowledge of version control, deployment automation, testing frameworks, reporting systems, and project management tools
• Experience supporting enterprise business applications and integrations

Benefits

• Fully remote work arrangement
• A collaborative leadership team that values new ideas
• Opportunities to influence technology strategy and innovation
• Meaningful work supporting mission-critical operations
• A culture that invests in employee growth and development
• A comprehensive benefits package

Company Overview

Company H1B Sponsorship