Note: The job is a remote job and is open to candidates in USA. Twilio is hiring a Software Engineer L2 for its Messaging Channels team to develop connectivity, compliance, and rich messaging capabilities for channels such as WhatsApp, RCS, and Facebook Messenger. The role focuses on building and operating scalable backend services and messaging systems that provide customers with a unified messaging experience.

Responsibilities

• Build High-Scale APIs: Design, develop, and maintain high-performance REST APIs and backend microservices using Java and Go
• Power Rich Messaging: Build and enhance rich messaging features, managing high-throughput message routing and delivery pipelines
• Operate Cloud Systems: Deploy and support backend services in AWS (open to Azure/GCP experience), prioritizing system reliability, low latency, and fault tolerance
• Leverage Modern AI Tools: Actively integrate AI-assisted development tools (e.g., Claude, Copilot) into your daily workflow to accelerate output and elevate code quality
• Own System Reliability: Support team on-call rotations to maintain high availability and operational excellence for critical communications services
• Collaborate Remotely: Partner asynchronously across distributed engineering teams using clear technical written and verbal communication

Skills

• 3+ years of hands-on software development experience building backend services in Java or Go
• Experience designing and building production RESTful APIs as a core part of your day-to-day role
• Experience operating distributed systems on top of cloud infrastructure (AWS preferred, or equivalent experience with Azure/GCP)
• Hands-on use of AI development tools (e.g. Claude, Copilot) to streamline coding, debugging or documentation
• Strong written and verbal technical communication skills
• Experience with NoSQL datastores (e.g. DynamoDB)
• Experience with message queuing (e.g. Simple Queue Service)
• Experience deploying and supporting containerized applications in Kubernetes
• Prior experience with telecom or rich messaging platforms (RCS, SMS/MMS, OTT messaging)

Benefits

• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• May be eligible to participate in Twilio’s equity plan
• May be eligible to participate in Twilio’s corporate bonus plan
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Remote-first work
• Support for employee volunteering and donation efforts

Company Overview

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