Note: The job is a remote job and is open to candidates in USA. McDonald’s seeks a Sr. Manager, Solutions Architecture, ServiceNow to lead the architecture and strategic direction of its global ServiceNow platform. The role manages and mentors a team of solutions architects, governs scalable enterprise workflows and integrations, and advances AI-powered platform capabilities.

Responsibilities

• Lead and Mentor a Team: Hire, guide, and manage a high-performing, remote-first team of ServiceNow solutions architects, fostering continuous learning and engineering excellence
• Define Architectural Vision: Develop, govern, and maintain the long-term architectural roadmap for the ServiceNow platform, ensuring technology capabilities scale alongside enterprise growth
• Drive AI Architecture Strategy: Oversee the architectural strategy for AI-powered services on the platform, including the governance, safety, and integration of Now Assist, NLP models, and our virtual assistant, Otto
• Architect Cross-Functional Workflows: Partner with leaders in HR, Finance, Cybersecurity, Legal, and Procurement to design unified, multi-suite solutions (such as HRSD, SecOps, GRC, and custom scoped applications)
• Enforce Platform Governance: Champion 'Golden Instance' principles and enforce rigorous design-review standards to minimize technical debt and maintain upgrade readiness
• Coordinate Strategic Partnerships: Oversee technical relationships with platform vendors, implementation partners, and external consulting teams to ensure high-quality delivery
• Optimize Enterprise Integration: Govern global platform integration patterns, ensuring secure, high-performance API connections via IntegrationHub and enterprise middleware
• Champion Employee Workflows: Architect scalable Employee Workflows that modernize workplace services, enterprise onboarding, and shared-services

Skills

• 8+ years of professional experience in IT, Software Engineering, or Enterprise Architecture
• 3+ years of experience in ServiceNow platform design, solution architecture, or technical leadership roles within a large, global enterprise
• Demonstrated experience managing or mentoring technical teams of developers or architects in a complex, remote-first environment
• Broad design experience with multi-suite ServiceNow products beyond IT, including HRSD, SecOps, IRM/GRC, App Engine, or custom-scoped portals
• Experience guiding strategy and implementation for AI-powered features, conversationalagents (such as Otto), or predictive analytics
• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
• Strong communication and stakeholder management skills, with a proven ability to align technical and non-technical business leaders
• Ability to formulate long-term platform strategies and influence technology choices across diverse business divisions
• Advanced understanding of generative AI architectures, automated agent hand-offs, and natural language platforms
• Experience leading and holding system integrators, partners, and contractors accountable to strict platform quality standards
• Strong understanding of automated deployment pipelines, instance synchronization, and modern development lifecycles on the ServiceNow platform
• ServiceNow Certified System Administrator (CSA): Preferred
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS): Highly desirable

Benefits

• Health and welfare benefits, including comprehensive health insurance: medical, prescription drug, mental health, dental and vision coverage, as well as life insurance.
• Eligible for a bonus, calculated based on individual and company performance.
• Eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
• Remote leadership role.

Company Overview

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