Note: The job is a remote job and is open to candidates in USA. Echez is seeking a Strategic Account Director to own strategic and commercial relationships with key enterprise customers. The role focuses on protecting existing revenue, identifying and closing expansion opportunities, and driving profitable growth through executive engagement and cross-functional partnership.

Responsibilities

• Develop and execute strategic account plans focused on revenue growth, profitability, retention, and expansion
• Build relationships with senior executives, decision-makers, procurement stakeholders, influencers, and business-unit leaders
• Map complex customer organizations and identify decision-making structures, budget cycles, strategic priorities, and growth opportunities
• Identify and pursue expansion opportunities across Brand Protection, Partner Management, Demand Generation, AI-enabled services , and other relevant capabilities
• Lead renewals, expansions, change orders, and new SOW opportunities in partnership with Solutions, Finance, Technology, and Operations
• Own commercial strategy, pricing, and negotiations while protecting agreed gross-margin objectives
• Maintain strong account intelligence around organizational changes, competitive activity, procurement initiatives, RFPs, and emerging technology priorities
• Build and maintain a strong expansion pipeline and provide accurate forecasts and opportunity plans
• Partner directly with Echez leadership on executive-to-executive engagement and strategic customer development

Skills

• 10–15+ years of experience in enterprise technology, consulting, professional services, managed services, BPO/KPO, or related environments
• Proven success managing and growing multimillion-dollar enterprise accounts
• A demonstrated track record of generating expansion revenue through upselling, cross-selling, renewals, and strategic account development
• Strong experience navigating complex enterprise organizations and engaging senior business and procurement stakeholders
• Experience with complex contracting, renewals, SOWs, and multi-year commercial negotiations
• Strong commercial and financial acumen across pricing, margins, forecasting, pipeline management, and account planning
• Executive presence, strong communication skills, and the ability to build credibility with senior stakeholders
• Entrepreneurial and hands-on mindset, with the ability to operate independently in a lean, growing organization
• Microsoft ecosystem experience and an established Microsoft network are strongly preferred

Benefits

• US remote; Seattle / Redmond preferred

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