Note: The job is a remote job and is open to candidates in USA. FoodChain ID is seeking a Strategic Account Manager to strengthen and grow relationships with Mid-Market customers. The role manages strategic accounts, identifies opportunities for integrated solutions, drives revenue growth and retention, and uses customer and pipeline data to achieve performance targets.

Responsibilities

• Drive Account Growth: Develop and execute strategic account plans focused on customer retention, cross-selling, upselling, and expanding share of wallet
• Own Revenue Targets: Manage an assigned customer portfolio, individual bookings goals, expansion pipeline, and revenue forecasts
• Build Strategic Partnerships: Establish trusted relationships with key stakeholders, senior leaders, and executive decision-makers
• Identify New Opportunities: Uncover customer needs and collaborate with specialist sales teams to deliver integrated solutions
• Strengthen Customer Retention: Proactively manage renewal opportunities, identify risks, and protect existing revenue
• Lead Customer Engagement: Conduct strategic business reviews, customer meetings, and on-site visits to strengthen relationships and identify growth opportunities
• Deliver Results: Leverage Salesforce, customer insights, and pipeline data to manage opportunities, forecast accurately, and consistently achieve KPIs

Skills

• Bachelor's degree or equivalent experience
• 5+ years of experience in strategic account management, consultative B2B sales, or customer growth
• Proven success achieving sales quotas and growing existing accounts through cross-selling, upselling, and solution expansion
• Experience managing complex customer portfolios, renewals, commercial negotiations, and qualified sales pipelines
• Strong ability to build executive-level relationships and navigate multiple customer stakeholders
• Experience using CRM tools, ideally Salesforce, to manage opportunities, reporting, and forecasting
• Experience in software/SaaS, data, professional services, testing, certification, regulatory solutions, or similar complex solution-based environments
• Industry experience in food and beverage, consumer products, regulatory compliance, quality, sustainability, supply chain, or related sectors
• Familiarity with customer success, account-based marketing, and cross-functional sales strategies
• Ability to travel as needed to support customer relationships

Benefits

• Remote work in the United States

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