Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform for businesses. The company is seeking a Strategic Program Manager for Support to drive initiatives that improve users’ experience and the efficiency and effectiveness of support operations. The role will partner with Support leadership and cross-functional teams to shape strategic priorities, manage complex programs, and deliver operational improvements.

Responsibilities

• Partner closely with Support leadership and cross-functional stakeholders throughout Stripe to scope and execute wholly-owned large projects to address the highest priorities for the Support organization
• Seamlessly transition from strategy to execution, by defining objectives, facilitating decision making, translating into operational plans to address key metrics, and ensuring execution and delivery against those plans
• Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and cross-functional stakeholders

Skills

• 8+ years of experience in strategy and operations, consulting, and/or program management
• Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
• Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company's operations and delivered quantifiable business impact
• Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
• Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales
• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
• Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
• An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike
• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity
• Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
• Experience in fintech, financial services, payments, or regulated technology environments
• Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points
• Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau

Company Overview

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