Note: The job is a remote job and is open to candidates in USA. Verizon is hiring a Supervisor to lead its customer care call center team. The role focuses on developing employees, resolving customer issues efficiently, managing call volume, and maintaining high service quality.

Responsibilities

• Leading, motivating, and developing a customer care team to deliver outstanding service
• Ensuring that resources are in place and trained so that customer issues are resolved quickly
• Tracking and handling call volume for optimal efficiency
• Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve
• Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment

Skills

• You thrive in a fast-paced, multifaceted environment where different challenges pop up all the time
• Using your sound judgment, you quickly grasp the details of a situation and know just the right next step
• Inspiring and developing a team to achieve great results is personally rewarding for you
• People trust you - you build relationships and credibility quickly
• You enjoy multi-tasking and managing your time effectively to get everything done
• Bachelor's degree or four or more years of work experience
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience
• A degree
• Customer service or call center experience, ideally with technical products or services
• Led a team, preferably in customer service or a call center environment

Benefits

• Remote role; work from home with occasional in-person trainings and meetings.
• Medical, dental, and vision benefit options
• Short- and long-term disability
• Basic life insurance and supplemental life insurance
• AD&D insurance
• Identity theft protection
• Pet insurance
• Group home and auto insurance
• Matched 401(k) savings plan
• Up to 8 company-paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Other incentives
• Potential premium pay such as overtime, shift differential, holiday pay, and allowances, depending on the role
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service

Company Overview

Company H1B Sponsorship