Note: The job is a remote job and is open to candidates in USA. Sentinel Technologies is hiring a Support Analyst to support and maintain an enterprise IT environment. The role manages identities and access, applications, endpoint devices, and cloud and on-premises infrastructure, while troubleshooting technical issues across a hybrid environment.

Responsibilities

• This role will be responsible for managing user identities and access, deploying and maintaining applications, administering endpoint devices, supporting cloud and on-premises infrastructure, and troubleshooting complex technical issues across a hybrid IT environment

Skills

• 5+ years of experience in Systems administration, or Technical Support role
• Hands-on experience with Microsoft Entra ID and identity and access management
• Experience administering Microsoft Intune and endpoint management solutions
• Experience with mobile device management, application deployment, and device compliance
• Working knowledge of Microsoft Azure and cloud infrastructure administration
• Google Workspace Administrator certification or equivalent training
• Experience managing Active Directory, Group Policy, user accounts, and permissions
• Experience administering and troubleshooting Windows Server environments
• Familiarity with Google Workspace administration and the Google Admin Console
• Experience supporting hybrid Microsoft and Google environments
• Knowledge of Cisco Umbrella or comparable DNS security and web content filtering solutions
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to manage multiple technical issues, prioritize tasks, and communicate effectively with technical and non-technical users
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment
• Legally authorized to work in the US without sponsorship
• Certification are preferred: Endpoint Administrator Associate (MD-102), AZ-104, SC-300
• Previous experience supporting K–12 educational institutions or school district IT environments would be a plus
• Experience with Cisco Umbrella or similar DNS and web content filtering solutions is highly desirable

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Remote work, with occasional onsite support required at Dayton, Ohio
• Certification and hands-on training
• A team-oriented culture
• Rewards based on impact

Company Overview