Note: The job is a remote job and is open to candidates in USA. MeridianLink is a company focused on providing solutions for customers, and they are seeking a System Administration Consultant. The role involves delivering implementation and managed services, configuring products, and providing consultative guidance to ensure alignment with business workflows.

Responsibilities

• Maintain a working knowledge of MeridianLink licensed software to support customer education on best practices and effective system usage
• Configure and administer MeridianLink licensed software for new and existing customers, including ongoing managed services for Admin Pro clients
• Conduct system reviews to identify optimization and efficiency opportunities and recommend solutions aligned with best practices and defined service scope
• Lead advisory sessions and customer interviews to assess workflows, document pain points, and provide consultative recommendations
• Elicit, document, and validate business, core mapping, third‑party integration, and API requirements to support customer configurations and updates
• Manage ongoing relationships with Admin Pro customers, including dashboard management, proactive communication, and regular customer meetings
• Translate customer requirements into system updates while adhering to established service level agreement standards, delivery standards, and methodologies
• Organize and prioritize work to maximize productivity, resource utilization, and on‑time delivery across multiple concurrent initiatives
• Utilize department‑developed tools and standards to produce client deliverables and present results and recommendations using a consultative approach
• Identify potential risks and issues early, support timely resolution, and communicate relevant product feedback and improvement opportunities
• Contribute to internal knowledge sharing, process improvement, and service innovation initiatives
• Collaborate with internal and external stakeholders to support project execution, manage expectations, and deliver a high level of proactive and responsive client service

Skills

• Ability to determine appropriate courses of action within defined guidelines and adapt processes as needed
• Ability to exercise judgment within established procedures and practices to resolve moderately complex issues
• Ability to build and maintain productive internal and external working relationships
• Bachelor's degree or equivalent relevant work experience
• 2–4 years of experience with loan origination or account origination systems
• Proficiency with Microsoft applications and tools
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Collaborative, adaptable, and service‑oriented approach
• Effective presentation skills, including comfort presenting to remote audiences
• Strong verbal and written communication skills
• Knowledge of customer service principles and best practices

Company Overview

Company H1B Sponsorship