Note: The job is a remote job and is open to candidates in USA. First Choice Health is hiring a Systems Administrator I to keep its servers, cloud services, and business applications secure, reliable, and performing well. The role administers AWS, Windows and Linux systems, and SaaS and COTS applications; resolves escalated technical issues; and supports maintenance, security, backup, and recovery operations.

Responsibilities

• Administer and maintain the organization's AWS environment, including compute, storage, networking, identity and access management, cost monitoring and security configuration
• Administer Windows Server and Linux systems, including Active Directory (user accounts and groups), DNS, Group Policy and IIS web servers
• Support cloud virtual desktop and contact center environments, and remote desktop services
• Manage SaaS and COTS applications: configuration, user access, upgrades, and working with vendors to resolve issues
• Perform light SQL Server administration: backups and restores, permissions, monitoring and routine maintenance
• Apply operating system and application patches using remote monitoring and management (RMM) tools, and confirm systems are healthy afterward
• Monitor system health, performance and capacity using monitoring and logging platforms; respond to alerts and investigate incidents
• Resolve escalated (Tier 2/3) server, desktop and application issues from the helpdesk, and document fixes so first-line staff can handle them in future
• Run and regularly test backups and restores using enterprise backup and recovery tools, and support disaster recovery and failover procedures
• Support security operations: respond to endpoint detection and response (EDR) alerts, remediate vulnerabilities, apply least-privilege access and protect PHI in line with HIPAA
• Help manage public website services, including DNS, TLS certificates, CDN, web application firewall and load-balancing services
• Support network infrastructure (firewalls, switches, VPN) alongside senior staff
• Plan, document and carry out changes through the change management process, in approved change windows and with rollback plans
• Automate routine tasks using Python and PowerShell
• Track incidents, requests and changes in the ITSM/ticketing platform, and keep documentation and runbooks current
• Participate in scheduled after-hours maintenance windows and a rotating on-call schedule

Skills

• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration or a closely related field, or equivalent experience
• 2-4 years of systems administration experience
• CompTIA Security+ or equivalent security certification
• Hands-on experience with Windows Server, Active Directory, DNS and Group Policy
• 2+ years of hands-on AWS administration experience
• Scripting experience with Python and/or PowerShell
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls and TLS certificates
• Experience with patching, endpoint security and backup in a business environment
• Clear written and verbal communication, including explaining technical issues to non-technical staff
• Network+, Microsoft, AWS or Linux certifications
• Experience in healthcare or another regulated environment (HIPAA)
• Linux administration experience
• Basic SQL Server administration
• IIS web server administration and experience with CDN or web application firewall services
• Familiarity with IT service management practices (incident, change and problem management)

Benefits

• Remote role
• Medical (HSA and PPO plans) and Vision coverage
• Dental plan
• Employer-provided Life Insurance
• Short- & Long-Term Disability coverage
• Health Savings Account (HSA) with company contributions
• Flexible Spending Account (FSA)
• 401(k) plan with an employer match
• Discretionary Profit Sharing
• Paid Time Off (PTO) accrued based on tenure
• Paid Holidays
• Community service hours
• Tuition Reimbursement for continuing education
• Employee Assistance Program (EAP) for confidential professional counseling
• Wellness program with rewards

Company Overview

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