Note: The job is a remote job and is open to candidates in USA. Endsight is hiring a System Engineer, Platform Operations to lead the HaloPSA implementation through go-live and own the platform as it grows. The role focuses on platform administration, process improvement, automation, reporting, and training the team to use HaloPSA consistently and efficiently.

Responsibilities

• Serving as the subject matter expert for HaloPSA, guiding the team through complex platform administration and strategic improvements
• Leading the HaloPSA implementation from migration through go-live, working closely with leadership to ensure a smooth transition from ConnectWise
• Designing dashboards, reporting, and operational metrics that improve visibility, compliance, and business value
• Developing standard work and documentation that reduces tribal knowledge and enables the entire NOC team to support HaloPSA consistently
• Identifying and implementing automation and process improvements across HaloPSA and integrated platforms to reduce operational friction
• Taking escalations and solving complex platform-related issues that span multiple teams
• Collaborating with Development, Automation, and all value streams to continuously improve platform workflows and organizational efficiency

Skills

• 5+ years of experience in systems engineering, platform administration, or infrastructure operations in an MSP or technical services environment
• Hands-on experience administering a PSA or ticketing platform (ConnectWise, HaloPSA, Autotask, or similar), including workflows, automation rules, and reporting
• Azure and Microsoft 365 administration experience, including enterprise applications, identity integrations, and partner delegated access
• Strong PowerShell or similar scripting experience, used routinely to automate platform operations and reporting
• Working knowledge of SQL for reporting and operational analytics
• Demonstrated ability to develop operational standards, processes, and documentation
• Strong troubleshooting and systems engineering skills with a process-oriented mindset
• Hands-on HaloPSA administration and configuration
• API and integration experience connecting RMM, documentation, accounting, and email tool
• Asset and configuration management experience (CMDB, asset lifecycle)
• HaloPSA certification or ITIL certification
• Experience leading platform migrations or go-live implementations
• Background reducing organizational dependency on tribal knowledge through repeatable processes and training programs

Benefits

• Company pays 100% of the base medical plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays
• Career Development support and programs
• US remote option

Company Overview