Note: The job is a remote job and is open to candidates in USA. Hai Robotics develops intelligent warehouse automation systems that combine scalable robotics standards with customer-specific customization. The System Implementation Engineer leads software installation, system integration, testing, commissioning, customer training, go-live support, and post-launch troubleshooting for warehouse automation deployments.

Responsibilities

• System Deployment & Integration: Complete software system installation and deployment; perform on-site software/hardware integration and commissioning between the robotics system and the customer’s existing systems (WMS, PLC, network equipment, etc.), resolving protocol, interface, and data-flow compatibility issues to ensure correct interfacing between software versions and hardware equipment
• Testing & Acceptance: Perform automation process validation and integration testing, including joint debugging with the customer’s system team, to confirm the system operates as expected in real-world scenarios, covering exception and boundary condition testing; complete functional and performance acceptance, and participate in final project acceptance and sign-off, on schedule
• Implementation Execution & On-Site Troubleshooting: Drive on-site software implementation according to plan; identify and resolve software bugs, communication anomalies, and data synchronization issues, often requiring troubleshooting across software, network, and hardware layers; report daily project progress and synchronize key information with internal teams and clients; systematically manage on-site technical assessments and risk analysis
• Customer Training & Go-Live Support: Prepare system configuration documentation and operating manuals; train customer technical and operations staff; provide technical support through go-live
• Post-Launch Support: Continuously monitor system performance after launch, resolve issues as they arise, and provide ongoing remote or on-site technical support
• Cross-Team Collaboration & Feedback Loop: Serve as the bridge between on-site implementation and back-end R&D teams, relaying field issues and driving product iteration and improvement

Skills

• • Bachelor's degree or above
• • 2+ years of experience with AGV/ACR/AMR and/or WMS/WCS solution implementation
• • Familiarity with warehouse automation, material handling equipment, and operational processes
• • Proficiency in Linux/UNIX systems and Python/Bash scripting
• • Knowledge of network basics (e.g., VPN, firewalls, routers)
• • Excellent communication and coordination skills to collaborate effectively with clients and cross-departmental teams
• • Familiarity with PLC communication protocols (e.g., Modbus) and basic PLC logic
• • Experience integrating with WMS/WCS systems, including API calls and basic SQL/database knowledge
• • Strong log analysis and root-cause troubleshooting skills across software, network, and hardware layers
• • Ability to produce clear technical documentation (configuration guides, operating manuals)
• • Fluent in both English and Chinese (working languages)
• •Candidates must be authorized to work in the United States/Canada and must provide proof of eligibility upon hire in accordance with federal regulations
• • Willingness to travel frequently up to 50% (once a month during implementation, with single project cycles of 2–6 month
• • Majors in Computer Science, Software Engineer, Industrial, Robotics, Electrical Engineering, or related fields preferred

Benefits

• Ability to travel frequently up to 50%
• Willingness to travel once a month during implementation, with single project cycles of 2–6 months

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