Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is a financial institution seeking a Systems Engineer II for remote implementation and wireless support. This role involves providing complex technical support for the bank's data and voice network infrastructure, including installation, maintenance, and Tier 2 support for networking issues.

Responsibilities

• Provide Level 2 technical support for data or voice network systems
• Monitoring and auditing performance
• Document and procedures updates
• Operational Excellence
• Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
• Cloud Network Support/Implementation
• Provide expertise in BGP and other dynamic routing protocols
• Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
• Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
• Collaborate with vendors, colleagues and management to implement services and reduce costs
• Manage network asset inventory and capacity planning
• Assist with Disaster Recovery testing efforts throughout the year
• Drive operational excellence
• Monitor and assess network components and take appropriate action
• Participate in on-call rotation for after hours support

Skills

• Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer
• In-depth knowledge of numerous networking technologies and protocols and how they interrelate
• Technical skills regarding network routing, switching, and provisioning
• Experience with Cisco switching and routing (NxOS and IOS)
• Collaboration with cross-functional groups
• 6+ years of experience with enterprise network systems and excellent troubleshooting expertise

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