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[Remote] Technical Program Management IC5
Note: The job is a remote job and is open to candidates in USA. Microsoft is redefining AI-powered shopping and commerce experiences through intelligent, trusted, and personalized solutions. This role leads product strategy, roadmap development, cross-functional execution, and continuous improvement for AI-powered commerce products, driving measurable customer and business outcomes.
Responsibilities
- Define and drive product strategy, roadmap, and long-term investment opportunities that deliver meaningful customer and business impact across AI-powered commerce experiences
- Partner closely with Engineering, Applied Science, Data Science, Design, and Product Marketing teams to translate customer needs and business objectives into innovative product experiences and technical solutions
- Lead end-to-end product development, from concept and requirements through launch and iteration, ensuring high-quality execution and measurable outcomes
- Influence and align stakeholders across organizations, building consensus and driving decisions that accelerate product innovation at scale
- Use customer insights, usability research, data, and performance metrics to identify opportunities, validate hypotheses, and continuously improve the product experience
- Thrive in a fast-paced, customer-focused environment, balancing strategic thinking with execution excellence to deliver impactful products used by customers worldwide
- Foster strong relationships with customers and partners, leveraging feedback and market insights to shape product direction and drive long-term success
Skills
- Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development + OR equivalent experience
- 3+ years of experience managing cross-functional and/or cross-team projects
- Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development + OR equivalent experience
- Experience operating and supporting large-scale online services with significant customer and business impact
- Experience with online advertising platforms, marketplaces, auction systems, search technologies, recommendation systems, commerce platforms, or other large-scale digital ecosystems
- Experience leading incident response, root-cause investigations, post-incident reviews, and operational excellence initiatives
- Experience building or improving observability, monitoring, anomaly detection, telemetry, or operational health frameworks
- Experience working with machine learning, AI-powered systems, predictive analytics, or intelligent automation technologies
- Demonstrated ability to influence engineering, product, and business leaders without direct authority
- Track record of driving measurable improvements in reliability, operational excellence, customer experience, or business outcomes
- 8+ years of experience leading complex cross-functional technical initiatives spanning multiple organizations
- Experience analyzing large-scale datasets and using data to drive technical and business decisions
- Hands-on experience with SQL, analytics platforms, telemetry systems, or business intelligence tools
- Demonstrated ability to influence senior stakeholders and drive alignment across organizational boundaries
- Solid written and verbal communication skills, including experience presenting to executive audiences
- Proven ability to operate effectively in ambiguous, rapidly evolving environments
Benefits
- Certain roles may be eligible for benefits and other compensation.
Company Overview
Company H1B Sponsorship