Note: The job is a remote job and is open to candidates in USA. Smartly Technologies is hiring a Technical Program Manager for a full-time, fully remote role in the United States. The position supports technical programs across technical support, customer service, project coordination, data, systems, documentation, and digital operations, including requirements analysis, solution improvement, stakeholder collaboration, and reliable documentation.

Responsibilities

• Support technical, application, data, or platform work relevant to the Technical Program Manager role within technical support, customer service, project coordination, data, systems, documentation, and digital operations at Smartly Technologies
• Analyze requirements, incidents, system behavior, data flows, or integration needs and document findings for the Technical Program Manager workflow at Smartly Technologies
• Build, configure, test, troubleshoot, or improve role-appropriate technical solutions using controlled change practices for Technical Program Manager work at Smartly Technologies
• Maintain technical documentation, issue records, test evidence, and handoff notes so the Technical Program Manager function at Smartly Technologies can be reviewed and supported reliably
• Collaborate with business and technical stakeholders to resolve issues, improve reliability, and deliver traceable outcomes in the Technical Program Manager role at Smartly Technologies
• Provide accurate application information and complete lawful, role-appropriate employment verification required for the Technical Program Manager position at Smartly Technologies
• Protect confidential business, customer, traveler, employee, or system information encountered while performing Technical Program Manager responsibilities for Smartly Technologies
• Follow documented procedures, approved access controls, and escalation paths relevant to the Technical Program Manager workflow at Smartly Technologies

Skills

• • Demonstrated ability to perform Technical Program Manager work, or closely related training or experience, with reliable accuracy and follow-through for Smartly Technologies
• • Comfort using remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software in the Technical Program Manager workflow at Smartly Technologies
• • Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions while performing Technical Program Manager work for Smartly Technologies
• • Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality in the Technical Program Manager role at Smartly Technologies
• • Authorization to work in the United States and the ability to maintain reliable internet access and a suitable private workspace for the Technical Program Manager position at Smartly Technologies
• Strong candidates for the Technical Program Manager position should be comfortable using skills such as Requirements Analysis, Process Improvement, Problem Solving, Documentation, Cloud Platforms, Issue Resolution

Benefits

• 100% remote within the United States

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