Technical Support RepresentativeWe're looking for motivated individuals to join our Support Team at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home this could be the perfect fit.We're currently hiring for a Support Agent, which is ideal for individuals who are computer savvy or technically inclined and enjoy troubleshooting Internet Service Provider (ISP) issues.Position Details :Role :Technical Support RepresentativeType :Permanent Full TimePay Rate :$15.00 / hourStart Date :Tuesday, November 11, 2025, 7 :00 am - 2 :30 pm PSTTraining Duration :Approximately 1.5 weeksTraining Schedule :MondayFridaySchedule Requirement :Must have 24 / 7 open availability (permanent schedule assigned after training)Weekend work requiredKey Responsibilities :Assist customers with ISP troubleshooting and connectivity issuesEscalate technical concerns to the appropriate departments when necessaryResolve customer issues efficiently while maintaining a professional and friendly toneProvide professional, patient, and solutions-oriented supportStrong troubleshooting skills and ability to stay calm under pressureExcellent written and verbal communicationComfortable multitasking across multiple screens and toolsReliable, distraction-free workspace with hardwired internet (Ethernet connection required)Required Qualifications :Training attendance is 100% mandatory no exceptionsOpen availability (24 / 7); schedules will be assigned after trainingPrevious Customer Service experience (high call volume preferred)Strong communication and de-escalation skillsExcellent attention to detail and ability to multitaskBasic technical ability (install / uninstall programs, troubleshoot equipment)Prior Call Center or remote work experienceBasic Technical Support experienceWork Setup Requirements :ComputerDual monitors (your computer counts as one, plus one additional monitor)Minimum 8 GB RAMMust use an Ethernet cable (RJ-45) hardwired connection required during interview and work hoursInternetDownload speed :20 Mbps or higherUpload speed :10 Mbps or higherPing :20 MS or lower (no exceptions)Connection must be hardwired (Ethernet)AccessoriesHigh-quality USB headsetCamera required during interview and training (no camera needed once you receive your regular schedule)How to Apply :Submit your application with the following screenshots uploaded :Ethernet connection proof :Open Task Manager >Performance and take a screenshot showing your wired Ethernet connection.Speed test results :Use and ensure Ping ? 20 ms.RAM verification :Open System Information and take a screenshot showing at least 8 GB RAM.All technical requirements will be verified during the interview.Spots are limited apply as soon as possible if interested!Some benefits are subject to eligibility requirements, including employment term and other factors.Frontline Group is a W2 employer (we do not hire independent contractors)..