Note: The job is a remote job and is open to candidates in USA. Lumelight is hiring a Vice President, Operational Excellence to build the operating systems, processes, and capabilities that support efficient, consistent growth and strong client experiences. The role leads enterprise-wide operational improvement, data operations, client experience, resource planning, and acquisition integration.

Responsibilities

• Establish and govern company-wide operational performance metrics and reporting
• Design KPI frameworks, capacity models, utilization measures, and service-level metrics that support informed decision-making
• Identify opportunities to improve operational efficiency, consistency, and scalability across business functions
• Lead enterprise data operations, including intake, validation, transformation, quality management, and process optimization
• Reduce bottlenecks in data acquisition and preparation workflows
• Drive automation initiatives that improve accuracy, speed, and operational efficiency
• Develop and oversee strategic client management processes for Lumelight's most significant and complex client relationships
• Create frameworks for client health monitoring, escalation management, executive engagement, and renewal readiness
• Partner across teams to ensure a seamless and consistent client experience
• Develop workforce planning and resource allocation strategies that support business growth
• Improve forecasting, utilization, and capacity visibility across shared services and operational teams
• Establish scalable approaches for managing seasonal demand and cross-functional staffing needs
• Lead enterprise initiatives focused on process redesign, standardization, automation, and continuous improvement
• Develop scalable operating models that support future growth and organizational evolution
• Champion a culture of operational excellence and data-driven decision-making
• Partner with leaders across the organization to support operational integration activities related to acquisitions
• Design future-state operating models, workflows, and service delivery processes that enable successful integration and long-term scalability

Skills

• 10+ years of progressive leadership experience in operations, operational excellence, management consulting, shared services, client operations, or related disciplines
• Demonstrated success building scalable processes, operating models, and performance management systems
• Experience leading enterprise-wide transformation, process improvement, or operational strategy initiatives
• Strong analytical, financial, and systems-thinking capabilities
• Proven ability to influence senior leaders and drive change across multiple functions
• Experience in professional services, benefits administration, consulting, healthcare administration, technology-enabled services, or other complex service environments preferred
• Lean, Six Sigma, Operational Excellence, or related certifications are a plus
• Graduate degree preferred

Benefits

• Remote position within approved Lumelight states.
• Equipment will be provided to you.
• Monday through Friday, 40 hours a week, following an agreed-upon schedule.

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