Note: The job is a remote job and is open to candidates in USA. Morley is hiring a work-from-home Customer Service Advisor to support customers, health care providers and beneficiaries with health insurance questions. The role handles inquiries about benefits, eligibility and payments, provides clear information and solutions, and documents or escalates interactions as needed.

Responsibilities

• Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues
• Provide accurate information to customers, managers and clients
• Create and send status updates or service recovery communications
• Route or escalate inquiries when needed
• Explain policies, procedures and benefit details
• Document each interaction clearly in the tracking system
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Skills

• Clear written and verbal communication
• Able to review in-depth info and reach logical conclusions
• Basic math skills (for payment-related questions)
• Empathy and dependability
• Strong listening, organization, multitasking and time management
• Ability to work in a changing environment
• Basic computer skills, including Microsoft Office
• Typing speed of 30+ words per minute
• High school diploma or equivalent
• 2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)
• Reliable attendance and ability to follow a set schedule (queues are time-sensitive)
• Alabama resident
• Experience with medical claims reimbursements or billing
• Familiarity with health insurance terminology
• Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
• Knowledge of customer service practices

Benefits

• Full-time role with benefits
• Paid time off
• Training provided
• Leadership development program available
• Team environment with access to experienced coworkers
• Medical and prescription coverage
• Dental and vision insurance
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)
• Work-from-home arrangement for Alabama residents
• Morley provides a six-foot Ethernet cable with the equipment for this role.

Company Overview