Representante Agente de Viajes Cancn, Quintana Roo, Mexico Customer Representative About the Job Representante Agente de Viajes Sobre el puesto: Representante de Atencin al Cliente de Viajes As a Travel Customer Service Representative, you will play a key role in supporting our customers throughout their journey, from the moment they book until they return home. You will assist with inquiries, resolve issues, provide updates on reservations, and ensure that every interaction reflects our commitment to exceptional service. Responsabilidades principales Respond quickly and professionally to customer inquiries via email, phone, and messaging platforms. Assist with travel bookings, changes, cancellations, and special requests. Provide accurate information about destinations, travel documents, and agency policies. Follow up with customers to confirm travel details and their satisfaction. Manage concerns or complaints with empathy and problem-solving skills. Candidato/a ideal Excellent verbal and written communication skills. Solid experience in customer service (preferably in travel or hospitality). Organized, reliable, and proactive individual with great attention to detail. Comfortable with technology and quick to learn booking platforms and systems. Passion for travel and helping others plan unforgettable experiences. Beneficios 100% remote work with flexible hours. Opportunities for growth within the agency. Travel benefits and exclusive industry discounts. Collaborative work environment with continuous training. If you are passionate about travel and creating memorable experiences for others, we would love to hear from you. Apply today and start your adventure with Viaja con Andrea!