This remote role works directly with customers, internal consultants, and Sage to troubleshoot and resolve issues within the Sage Intacct environment. Success in this role means providing timely, thoughtful support to customers, taking ownership of issues through resolution, and collaborating effectively with internal teams and Sage when escalation is needed.

Responsibilities

Review and take ownership of customer support cases Diagnose and troubleshoot Sage Intacct issues Test potential solutions and communicate next steps to customers Follow up on outstanding cases through resolution Collaborate with internal consulting and technical teams Escalate issues to Sage Support or Engineering when appropriate Help support and develop other members of the team

Qualifications

Bachelor’s degree or equivalent experience 3+ years of experience in accounting/finance, ERP systems, or software technical support Strong problem-solving, communication, and customer service skills Ability to manage multiple priorities and work collaboratively Experience with Sage Intacct or financial/accounting software is a plus Eligibility to work in the U.S. without sponsorship