Key Responsibilities

• Lead the implementation, configuration, and optimization of Sales Cloud to drive sales processes, pipeline management, and revenue forecasting accuracy.
• Design and maintain Salesforce solutions to support Revenue Operations (RevOps), ensuring robust revenue forecasting capabilities and alignment with business objectives.
• Implement and manage Salesforce CPQ or Certinia Services CPQ (SCPQ) to streamline quote-to-cash workflows and enhance revenue generation.
• Oversee Certinia Professional Services Automation (PSA) to support project management, resource allocation, and financial tracking.
• Leverage Marketing Cloud to design and execute campaigns that drive engagement and contribute to revenue goals.
• Utilize Data Cloud to integrate and analyze data, providing actionable insights for revenue forecasting and strategic decision-making.
• Implement and optimize Agentforce capabilities, applying AI-driven solutions to enhance automation, forecasting, and user productivity.
• Be eager to learn and implement adjacent technologies such as 6sense ABM tools and others.
• Apply DevOps and CI/CD best practices to manage Salesforce deployments, ensuring efficient, reliable, and scalable delivery of updates and enhancements.
• Oversee change management and change control processes to maintain system integrity, document updates, and mitigate risks during deployments.
• Drive user onboarding and adoption initiatives, including developing training programs, documentation, and support strategies to maximize platform usage and satisfaction.
• Proactively identify opportunities for process improvements, offering consultative recommendations to optimize Sales Cloud and related systems.
• Collaborate with sales, marketing, finance, and IT teams to ensure seamless system integration, accurate forecasting, and user adoption.
• Stay current with Salesforce releases, certifications, and emerging technologies to maintain a cutting-edge environment.

Skills, Knowledge, and Expertise

• 3+ years of experience as a SF Administrator, SF Consultant or similar role, with a proven track record of implementing and optimizing SF solutions
• Extensive experience with Sales Cloud implementations, including pipeline management, sales process automation, and revenue forecasting
• Proven experience with DevOps and CI/CD best practices for Salesforce deployments
• Strong background in change management and change control, ensuring system stability and compliance during updates
• Exceptional communication skills
• Proactive, solution-oriented mindset with a consultative approach to problem-solving
• SF Administrator certification required

• Additional Salesforce certification (e.g., Sales Cloud Consultant, Advanced Administrator, CPQ Specialist, AI) strongly preferred
• Familiarity with Loyalty Management or Data Cloud or Experience Cloud strongly desired
• Familiarity with integration tools like MuleSoft or Zapier
• Hands-on expertise with SF CPQ or Certinia Services CPQ (SCPQ) for revenue-focused workflows
• Experience with Marketing Cloud for campaign management and customer engagement
• Experience with Data Cloud for data integration, segmentation, and analytics supporting revenue insights
• Familiarity with Hospitality Industry

Benefits

• Salesforce certification program with bonus opportunity
• Co-working spaces and offices for collaboration
• Team activities
• Flexible PTO policy
• Healthcare
• Paid sick leaves, parental leaves, and volunteer days

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