.******************

DIRECT CLIENT REQUIREMENT

******************* The Program Manager (PM) oversees, leads, and administers the setting up and implemetation of Salesforce Program. The PM is the individual ultimately responsible to the agency. The PM s primary responsibility is to drive the entire efforts for setting up the Salesforce Org, oversee the implement of Salesforce projects, application rewrites, governance, and operations. The PM must ensure that any risks to projects are addressed to assist with timely completion and that the final product meets the business, technical, and established quality requirements. The PM will be responsible for working with the project teams across multiple vendors including the Salesforce Strategic Consult hired to assist setting up Salesforce Org, internal teams, leadership, and program area Subject Matter Experts (SMEs). The role is responsible for working with line of business SMEs and key stakeholders to optimize the value IT delivers and to accomplish the Big Ideas. The PM will be responsible for leading meetings, oversee various projects, manager the Salesforce Program plan, develop a program roadmap, facilitate vendor management, and manage risks and issues. This position will function as a highly skilled PM that also includes: Provide general project management support which includes developing and maintaining work breakdown structures, assisting project teams with developing and maintaining project schedules, assisting with the requirements definition process, interfacing with technology subject matter experts, working with project managers to drive projects towards on-time completion, within budget and meeting quality standards. Working with project teams to identify risks and issues. Identifying mitigation strategies. Conduct status meetings and perform risk assessments, track action items and provide reporting needed by the Division Leadership. Implement risk mitigation strategies to ensure high quality and on-time delivery of projects.

• Experience

Solid experience in leading the implementation of workflow automation solution including gathering and creating efficient business workflow process. Extensive knowledge of project management processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement methods. In-depth knowledge of project planning techniques and automated project planning tools. Experience in managing several different priorities and responsibilities. Excellent documentation skills. Experience creating detailed project documents including project charter, implementation plan, test plan, deployment plan, and reports and giving presentations based on the appropriate audience. Excellent planning, organizational, and time management skills. Must have strong verbal, written, and interpersonal communication skills. Proven track record in managing complex infrastructure and website development projects from conception through completion while working with cross-functional teams. Experience performing business analysis and/or project management for software development projects. Excellent client-facing and internal communication skills Experience in vendor management. Excellent decision and critical thinking skills

• Mandatory Requirements/Time

Mandatory 4-year college degree or equivalent technical study 7+ years of project management experience in Information Technology projects and a proven track record of handling multiple projects concurrently with successful project delivery results. 5+ years of business process analysis 3+ years of workflow automation 3+ years of Salesforce experience Competency in Microsoft applications including Visio, Word, Excel, PowerPoint and Outlook.

• Preferred

Large-scale Salesforce implementation experience is preferred. Project Management PMP credentials is preferred. Experience leading digital workflow automation projects preferred.