Core Responsibilities & Scope

The selected consultants will be responsible for the end-to-end technical management of complex private cloud landscapes. Key tasks include:

• Continuous Administration: Handling troubleshooting, deep-dive investigations, and Root Cause Analysis (RCA) for complex technical issues.

• Proactive Monitoring: Managing health, job, integration, performance, and data growth monitoring based on SAP best practices.

• Technical Housekeeping: Performing administrative tasks such as log data cleaning, security patch level maintenance (applying SAP Security Notes), and data growth management (partitioning/archiving).

• Change & Release Management: Maintenance of transport landscapes and execution of standard and non-preapproved technical changes.

Critical Requirements & Performance Standards

Candidates must strictly meet the following criteria to be considered:

• Seniority: A minimum of 5–7 years of expert hands-on SAP Basis administration and support experience.

• Mandatory Certification: A valid SAP Certification in Basis Technology is non-negotiable.

• SLA Commitment: Resources must be prepared to meet stringent SLAs, including a 20-minute reaction time and 4-hour resolution time for Priority 1 (Very High) incidents.

• Technical Tools: Proficiency in SAP Focused RUN, Cloud ALM, and ServiceNow (SNOW) is required.

• Soft Skills: Must act as technical mentors, possessing strong communication skills and the ability to highlight technical risks promptly to SAP leadership.

Expected Deliverables

• Contribution to Monthly Service Performance Reports.

• Weekly highlights of open items and active issue tracking.

• Maintenance of Known Error Databases (KEDBs) and monitoring documentation.

Remote

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