Part-time Scheduling Coordinator We are an installation company that installs: windows, doors, garage door openers and appliances at pre-existing residential homes. Role and Responsibilities Scheduling coordinators are expected to provide excellent customer service by managing a customer's availability with our installation team openings, in order to find an appointment time that meets everyone's needs. Manage inbound customer calls Make outbound customer calls as needed Review and place Detail, Installation, and Work Order appointments on the schedule calendar Coordinate customer availability with crew openings to optimize daily routing Coordinate missed or rescheduled appointments due to weather and equipment issues Data Entry and Invoicing Note orders accordingly based on customer communication Qualifications and Education Requirements Experience in coordinating and routing Experience in a high pace call center atmosphere (preferred) Experience using CRM software Customer service experience Preferred Skills Good phone etiquette Ability to remain calm under pressure Ability Manage multiple calls simultaneously Ability to deescalate customer situations Work Remotely Must have high-speed internet access, wifi with ethernet port Pay: $16.00 - $17.00 per hour Work Location: Remote