Search Program Coordinator Full-Time | Fully Remote | Evening & Weekend Flexibility Required Posted by Forge Performance Group Inc. on behalf of a client About the Opportunity - Forge Performance Group Inc. is a Recruitment & Talent Management solutions team located in Calgary, AB. - We are currently recruiting on behalf of one of our clients for a Search Program Coordinator to support a time-sensitive search and response program focused on missing children. - This is an important operational role for someone who is highly organized, detail-oriented, responsive, and comfortable managing sensitive information in a fast-paced environment. - The successful candidate will help coordinate alerts, monitor incoming tips and public communications, maintain accurate case records, and ensure critical information is reviewed and communicated promptly through established procedures. - This is a full-time, fully remote position, primarily focused on weekday daytime coverage, with flexibility required to support occasional evening and weekend coverage as operational needs arise. Key Responsibilities - Search Program Coordination & Response - Receive, review, and process incoming requests from police agencies requiring search program support. - Enter, verify, and maintain accurate case information across approved databases, systems, and communication channels. - Coordinate the activation, distribution, updating, and closure of search alerts in accordance with established procedures. - Ensure case information is accurate, current, and consistent across internal and public-facing channels. - Monitor active cases and implement updates promptly as new information is received. - Escalate emerging issues, risks, and urgent matters to the appropriate leadership contact. - Tip Intake & Information Management - Monitor incoming tips, sightings, public messages, and other case-related information. - Review information promptly to identify relevant details, potential safety concerns, and updates requiring action. - Document and forward tips to the appropriate police agency in accordance with established protocols. - Maintain detailed records of information received, actions taken, and notifications made. - Recognize and escalate urgent, sensitive, incomplete, or unclear information. - Social Media & Public Communications Monitoring - Monitor social media messages, comments, mentions, and tags for tips, sightings, and case updates. - Review public interactions carefully and direct relevant information through the appropriate response process. - Monitor designated police information feeds and media-monitoring tools for new or updated case information. - Track developments involving active cases and communicate relevant changes promptly. - Reporting & Records Management