Seasonal Customer Service Representative | Hiring Immediately! Onsite & Remote Opportunities | Earn Up to $15/hr | Paid Training We're hiring now for the holiday season! Olive & Cocoa is looking for friendly, dependable, and customer-focused individuals to join our seasonal Customer Service team! We're filling positions immediately and offer flexible part-time and full-time schedules, paid training, attendance and retention bonuses, and great employee perks. Seasonal positions are currently expected to run through December 23, 2026, based on business needs. Onsite positions are located in Salt Lake City, Utah. Remote positions are available to Utah residents only. About Olive & Cocoa At Olive & Cocoa, we're passionate about creating memorable gifting experiences through unique, thoughtful, and beautifully curated gifts. Join our team and help make the holiday season special for our customers and their loved ones! Compensation & Bonuses Remote: Earn up to $15.00/hour Base Pay: $13.00/hour Weekly Attendance Bonus: Up to $1.00/hour End-of-Season Retention Bonus: $1.00/hour How Bonuses Work: Attendance Bonus: Paid weekly for eligible hours worked when all scheduled shifts are completed. Retention Bonus: An additional $1.00 per eligible hour worked, paid upon successful completion of the season. Bonuses are subject to program eligibility requirements.

Perks

You'll Love! 60% employee discount on Olive & Cocoa gifts! Fun, welcoming, and casual work environment Raffles and gift giveaways Employee referral program

What You'll Do

As a Seasonal Customer Service Representative, you'll help customers find the perfect gifts, place orders, resolve concerns, and deliver an exceptional customer experience. Respond to customer calls and emails with professionalism and care. Assist with orders, returns, refunds, and reshipments. Recommend products and help customers find the perfect gifts. Resolve shipping and delivery concerns. Maintain accurate customer accounts and order information. Deliver outstanding service while representing the Olive & Cocoa brand. Scheduling & Availability Part-time and full-time positions available. Shifts available between 2:00 PM and 10:00 PM, seven days a week. Must be available to work at least two weekend days per month. Our next hiring class starts November 9th! All employees must be available for the first two weeks of paid training, regardless of their regular work schedule. Training Schedule: Week 1: Monday through Friday, 5:00pm-9:00pm Week 2: Monday through Friday, 5:00pm-9:00pm

What We're Looking For

High school diploma or equivalent Two years of customer service experience preferred Strong communication, computer, and organizational skills Excellent problem-solving skills and attention to detail Friendly, professional, and dependable attitude Ability to complete required training and meet seasonal scheduling expectations Apply Today! We're filling positions now! If you enjoy helping people, love finding solutions, and want to be part of a fun and supportive team, we'd love to hear from you. Apply today to join an upcoming training class and help make this holiday season special! Olive & Cocoa is an Equal Opportunity Employer. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable federal, state, or local law. Job Types: Full-time, Part-time, Seasonal Pay: Up to $15.00 per hour

Benefits

Flexible schedule Referral program Application Question(s): Please provide the best email to contact you at: Have you previously worked at Olive & Cocoa? Experience: Call center: 1 year (Required) Work Location: Remote