About brighthush

brighthush is a trailblazing K‑12 EdTech company that harnesses the power of artificial intelligence to transform state assessment preparation and adaptive learning. With a nationwide footprint, we partner with schools and districts to deliver data‑driven, personalized learning experiences that help students master core competencies while easing the administrative burden on educators. Our mission is simple: empower teachers, inspire students, and elevate educational outcomes through technology that adapts to every learner’s needs.

Founded on a passion for equitable education, brighthush blends cutting‑edge AI with proven pedagogical frameworks. We’re proud to support thousands of classrooms across the United States, and we’re looking for dynamic, customer‑centric professionals to join our growing team. If you’re excited about shaping the future of education, thrive in a fast‑paced environment, and want to make a tangible impact on student success, we want to hear from you.

Why brighthush?

At brighthush, we’re not just building software – we’re building a brighter future for students, teachers, and communities across the nation. Our culture is built on three pillars:

• Innovation: We invest heavily in research and development, ensuring our AI models stay ahead of the curve and our products continuously evolve to meet educators’ needs.
• Collaboration: Our remote‑first approach means you’ll work with cross‑functional teams from product, engineering, sales, and marketing, all united by a shared goal: student success.
• Impact: Every feature we launch, every training we deliver, and every support ticket we resolve directly influences classroom outcomes. Your work will be measured in student achievement, teacher satisfaction, and district growth.

Role Overview

As a K‑12 EdTech Customer Success Manager at brighthush, you will be the primary advocate for our school and district partners after the sale. You’ll own the end‑to‑end customer journey—from onboarding and training to ongoing engagement, renewal, and upsell opportunities. This role is a hybrid of relationship management, product expertise, and strategic consulting, all aimed at ensuring our clients extract maximum value from our AI‑powered assessment tools and adaptive learning platforms.

We’re offering two contract openings—one full‑time (40 hrs/week) and one part‑time (20 hrs/week)—with the potential to transition to a full‑time, W‑2 position. Both roles are remote, but candidates must reside in Florida, with a preference for those within driving distance of Orlando, FL. The contract rate is $32 per hour, with the possibility of conversion to a permanent role based on performance and business needs.

Key Responsibilities

• Customer Engagement & Growth: Build and nurture daily relationships with schools and districts via phone, email, chat, and Zoom. Monitor product usage, identify opportunities for expansion, and proactively drive renewals and related product sales.
• Onboarding & Training: Own the customer onboarding process, including rostering new schools onto the platform. Deliver engaging, on‑demand training sessions and create instructional content (e.g., videos, whitepapers) for teachers and administrators. Partner with Sales to align engagement strategies, upsell, and secure renewals.
• Problem Solving & Support: Diagnose customer challenges, troubleshoot technical issues, and collaborate with Product and Engineering to test enhancements. Implement scalable solutions that improve the overall customer experience.
• Process Improvement: Design, execute, and iterate on engagement campaigns, talk tracks, and best‑practice playbooks. Continuously refine processes to elevate customer satisfaction and retention.
• Cross‑Functional Collaboration: Serve as the trusted liaison between external clients and internal teams—Sales, Product, Engineering, and Marketing—ensuring clear communication and alignment on customer priorities.
• Data‑Driven Insight: Leverage usage analytics to identify trends, forecast renewal risks, and recommend proactive actions. Present findings to stakeholders and influence product roadmap decisions.
• Travel & In‑Person Visits: Conduct occasional in‑person visits (approximately once a month) to strengthen relationships and gather on‑site feedback.

Essential Qualifications

• Minimum of 2 years of experience in Customer Success, with a strong preference for EdTech or K‑12 experience.
• Bachelor’s degree in Education, Business, or a related field.
• Prior experience working in a school as a teacher or administrator is highly desirable.
• Transitioning teachers are especially encouraged to apply.
• Strong technical aptitude and comfort with SaaS platforms.
• Excellent written and verbal communication skills.
• Demonstrated problem‑solving abilities and a consultative sales mindset.
• Self‑motivated, adaptable, and capable of thriving in a fast‑paced, unstructured environment.
• Florida residency required; proximity to Orlando preferred.
• Willingness to travel for in‑person client visits.

Preferred Qualifications

• Experience with AI‑driven educational tools or adaptive learning platforms.
• Knowledge of state assessment standards and curriculum alignment.
• Experience in a customer‑facing role within a SaaS company.
• Basic project management skills and familiarity with CRM systems (e.g., brighthush, brighthush).
• Emerging people‑management experience or interest in leading small teams.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping educators succeed and a genuine interest in student outcomes.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Data Literacy: Comfortable interpreting usage metrics and translating them into actionable insights.
• Collaboration: Proven track record of working effectively across cross‑functional teams.
• Communication: Clear, concise, and persuasive communication in both written and verbal formats.
• Adaptability: Quick to pivot in response to changing priorities and new information.
• Tech Savvy: Proficiency with cloud‑based platforms, learning management systems, and basic troubleshooting.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Customer Success Manager, you will:

• Participate in ongoing training on our AI technologies, product updates, and industry best practices.
• Attend quarterly leadership workshops that cover strategic planning, data analytics, and advanced customer engagement techniques.
• Engage in mentorship programs with senior leaders across Sales, Product, and Engineering.
• Have the opportunity to transition into a full‑time role with expanded responsibilities, such as Customer Success Leadership or Product Management.
• Contribute to the design of new features and services based on real‑world customer feedback.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous learning. Our remote‑first approach means you’ll have the flexibility to work from anywhere in Florida while staying connected through daily stand‑ups, virtual coffee chats, and collaborative tools. We celebrate diversity, encourage open dialogue, and value each team member’s unique perspective.

Key cultural highlights include:

• Weekly “Innovation Fridays” where teams share new ideas and experiment with emerging technologies.
• Monthly “Learning Circles” featuring guest speakers from the EdTech industry.
• Annual retreats that combine team building with professional development.
• Recognition programs that reward outstanding customer impact and teamwork.

Compensation & Benefits

While the contract rate is $32 per hour, we offer a comprehensive benefits package for full‑time employees, including:

• Competitive salary and performance‑based bonuses.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible scheduling.
• Professional development stipend.
• Access to cutting‑edge educational resources and tools.

How to Apply

Ready to make a difference in K‑12 education? Submit your resume and a brief cover letter highlighting your experience in customer success and any EdTech or teaching background. Please include:

• Why you’re passionate about supporting educators.
• Specific examples of how you’ve driven customer retention or upsell in a previous role.
• Any experience with AI or adaptive learning platforms.

Send your application to careers@brighthush.com or apply directly through our careers portal. We look forward to exploring how your expertise can help shape the future of learning at brighthush.

Closing

At brighthush, we’re not just building technology—we’re building a brighter future for students, teachers, and communities across the nation. If you’re ready to join a mission‑driven team that values innovation, collaboration, and impact, we encourage you to apply today. Together, we can transform the way K‑12 education is delivered and experienced.