About brighthush and the Opportunity

brighthush is a leading global provider of customer experience solutions, dedicated to creating meaningful interactions that transform everyday moments into memorable experiences. With a presence in more than 30 countries and a portfolio of Fortune 500 clients, brighthush has built a reputation for excellence, innovation, and an unwavering commitment to customer satisfaction. Our mission is simple: empower individuals and organizations to thrive by delivering world‑class service that feels personal, efficient, and genuinely caring.

We’re currently expanding our remote workforce and are looking for enthusiastic, customer‑centric professionals to join our Seasonal Remote Customer Service team. This role is perfect for individuals who thrive in a fast‑paced, dynamic environment and who want to make a real difference from the comfort of their own home.

Role Overview

As a Seasonal Remote Customer Service Representative at brighthush, you will serve as the first point of contact for customers seeking assistance with their benefits and claims. You will handle inbound calls, provide clear and accurate information, and ensure every interaction reflects the high standards of brighthush. Your work will directly influence customer satisfaction scores, loyalty, and the overall success of our client partnerships.

Key Responsibilities

• Customer Interaction: Field inbound calls and outbound outreach to address a wide range of customer inquiries, primarily focused on eligibility and benefits questions related to dental providers.
• Issue Resolution: Accurately document each encounter, forward complex or priority inquiries to the appropriate team, and follow up to ensure timely resolution.
• Data Management: Record all customer interactions and outcomes in our secure, cloud‑based tracking system with precision and attention to detail.
• Multi‑Tasking: Manage multiple computer applications simultaneously while maintaining a professional, friendly tone during conversations.
• Performance Excellence: Meet or exceed daily, weekly, and monthly performance metrics, including call handling time, first‑contact resolution, and customer satisfaction scores.
• Self‑Management: Operate independently, adhere to a flexible schedule, and demonstrate strong time‑management skills with minimal supervision.
• Continuous Learning: Participate in 100% virtual paid training programs and ongoing coaching sessions to stay current on product knowledge and best practices.

Essential Qualifications

• Minimum of one year of experience in a call center or a comparable customer‑service role.
• Proficiency in using Windows 11 operating systems, MS Office suite, and web navigation.
• Typing speed of at least 25 words per minute with 90% accuracy.
• Strong verbal communication skills—clear, caring, and professional.
• Reliability, flexibility, and a proven track record of meeting performance goals.
• Ability to attend a 100% virtual classroom training program and complete all required modules.
• Comfortable working in a time‑sensitive environment with high call volume.

Preferred Qualifications

• Experience or knowledge in the dental care industry.
• Familiarity with customer‑service software and CRM platforms.
• Previous exposure to remote work setups and self‑discipline.
• Experience with multi‑channel communication (phone, chat, email).

Technical & Equipment Requirements

• Desktop or laptop (Windows 11) with at least 8 GB RAM and an i3 4th‑generation processor or better.
• Dual monitor setup for efficient multitasking.
• USB headset with noise‑canceling microphone (Jabra, Plantronics, or Logitech recommended).
• High‑speed wired Ethernet connection (no Wi‑Fi, satellite, or hotspot).
• Upload speed of 25 Mbps and download speed of 50 Mbps; latency under 100 ms.
• Stable ISP with 1% or less packet loss.
• Cell phone or tablet (Android 8.0+ or iOS 14+) with Microsoft Authenticator (MFA) installed.

Work Environment & Culture at brighthush

At brighthush, we believe that a supportive, inclusive, and collaborative culture is the foundation of exceptional customer service. Even though you’ll be working from home, you’ll be part Apply for this job