About brighthush

brighthush is a global trailblazer in technology and design, celebrated for its cutting‑edge hardware, intuitive software, and an unwavering commitment to customer delight. With a presence in over 50 countries and a portfolio that spans smart devices, immersive experiences, and a world‑class e‑commerce platform, brighthush has redefined what it means to blend innovation with exceptional service. Our mission is simple: empower every user to enjoy seamless, friction‑free interactions from the moment they discover a product to the instant they receive it.

As we expand our footprint in Portugal, we’re looking for passionate, Swedish‑speaking professionals to join our Customer Happiness team. This role is a unique opportunity to be part of a dynamic, multicultural environment where your voice directly shapes the customer experience and drives the success of one of the most respected tech brands worldwide.

Why Join brighthush?

• Impactful Work: Every interaction you handle influences customer satisfaction scores, loyalty metrics, and brand perception.
• Global Exposure: Work with cross‑functional teams across logistics, finance, and product, gaining insights into the entire order lifecycle.
• Professional Growth: Structured learning paths, mentorship programs, and opportunities to transition into advanced roles such as Customer Success Manager, Operations Lead, or Product Support Engineer.
• Inclusive Culture: A vibrant, diverse workplace that celebrates individuality, encourages collaboration, and values work‑life balance.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Swedish‑speaking E‑Commerce Support Specialist, you will be the frontline guardian of our customer journey. Your day‑to‑day tasks will include:

• Order Management Support: Resolve inquiries related to order status, delivery tracking, returns, refunds, and payment issues across multiple channels (phone, email, live chat).
• Customer Communication: Deliver clear, empathetic, and professional communication in Swedish and English, ensuring every customer feels heard and valued.
• Data Security & Compliance: Safeguard customer data by adhering to GDPR, PCI DSS, and internal security protocols.
• Escalation & Collaboration: Identify complex cases, coordinate with logistics, finance, and technical teams, and follow internal escalation procedures to achieve swift resolutions.
• Process Improvement: Provide feedback on recurring issues, suggest enhancements to support workflows, and contribute to knowledge base updates.
• Shift Flexibility: Operate within rotating shifts (07:00‑24:00, Monday‑Sunday) to support a global customer base and maintain high service availability.

Essential Qualifications

• Language Proficiency: C2‑level Swedish and C1‑level English (both written and spoken).
• Customer‑Centric Mindset: Demonstrated ability to handle challenging situations with patience, empathy, and a solution‑oriented attitude.
• Attention to Detail: Meticulous approach to data entry, documentation, and compliance checks.
• Technical Aptitude: Comfortable navigating CRM systems, ticketing platforms, and basic troubleshooting of e‑commerce tools.
• Shift Availability: Willingness to work rotating shifts, including evenings, weekends, and holidays as required.
• Legal Eligibility: EU member state ID or a valid residence card for Portugal.

Preferred Qualifications

• Prior experience in customer support, back‑office operations, or logistics within a tech or e‑commerce environment.
• Familiarity with GDPR, PCI DSS, or other data protection standards.
• Experience with ticketing systems such as Zendesk, Freshdesk, or similar platforms.
• Knowledge of e‑commerce order management processes and payment gateway integrations.
• Previous exposure to multi‑channel support (phone, chat, email, social media).

Skills & Competencies

• Communication: Clear articulation, active listening, and the ability to translate technical details into customer‑friendly language.
• Problem‑Solving: Analytical mindset to diagnose issues, identify root causes, and propose effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Collaboration: Work seamlessly with cross‑functional teams, sharing insights and aligning on customer outcomes.
• Resilience: Maintain composure under pressure, manage high call volumes, and sustain a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Happiness Specialist, you’ll have access to:

• Structured onboarding and continuous training modules covering product knowledge, compliance, and advanced support techniques.
• Mentorship from senior support leaders and cross‑departmental experts.
• Clear career pathways: Customer Success Manager, Operations Lead, Product Support Engineer, or even roles in Product Management and UX Research.
• Annual performance reviews with transparent metrics and personalized development plans.
• Opportunities to participate in cross‑functional projects, hackathons, and innovation labs.

Work Environment & Culture

brighthush fosters a culture of inclusivity, curiosity, and continuous improvement. Our remote‑first approach in Portugal means you’ll enjoy the flexibility of working from anywhere while staying connected through:

• Weekly virtual team huddles, knowledge‑sharing sessions, and informal “coffee chats.”
• Access to a digital collaboration suite (Slack, Teams, Confluence) that keeps everyone in sync.
• Annual in‑person retreats and team‑building events to strengthen relationships and celebrate achievements.
• A supportive environment that values mental health, offers flexible working hours, and encourages a healthy work‑life balance.

Compensation & Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for remote roles in Portugal.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and dental insurance, along with a wellness stipend.
• Paid time off, public holidays, and a generous sick leave policy.
• Professional development budget for courses, certifications, and conferences.
• Employee referral program and other incentive schemes.

How to Apply

If you’re ready to bring your Swedish language skills, customer‑first mindset, and passion for technology to a brand that values innovation and service excellence, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.