About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending exceptional customer service with innovative merchandising and a culture that celebrates diversity, collaboration, and continuous growth. As a Fortune 100 leader, brighthush operates across four global Home Offices, Distribution Centers, and flagship retail stores—brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush. Every day presents new opportunities to learn, thrive, and make a lasting impact on shoppers worldwide.

Why Join brighthush?

When you become part of the brighthush family, you’ll enjoy:

• Access to a vibrant, inclusive workplace that values every voice
• Robust learning and development programs that accelerate your career trajectory
• A competitive compensation package that rewards performance and dedication
• Comprehensive benefits designed to support you and your family—health, dental, vision, retirement, and more
• Employee discounts, wellness initiatives, and a supportive community that cares about your well‑being

Key Responsibilities

As a Customer Experience Coordinator, you will be the frontline ambassador for brighthush’s commitment to outstanding service. Your role will encompass both people‑centric leadership and operational excellence, ensuring every shopper leaves with a memorable experience.

• Lead by Example: Engage with customers personally, demonstrating the brand’s values and promoting loyalty programs.
• Team Management: Oversee a team of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Training & Mentoring: Deliver ongoing coaching on front‑end principles, customer personalization, and loyalty program promotion.
• Customer Advocacy: Resolve customer concerns swiftly, turning potential issues into opportunities for delight.
• Store Standards: Maintain a clean, organized, and inviting environment that aligns with the store plan and brand guidelines.
• Performance Communication: Set clear priorities, provide progress updates, and offer constructive feedback to Associates and management.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect both staff and shoppers.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage.
• Loss Prevention: Support shrink reduction initiatives and collaborate with security to safeguard merchandise.
• Continuous Improvement: Identify process enhancements, share best practices, and contribute to store growth strategies.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Demonstrated ability to multitask in a fast‑paced environment.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Proven track record of coaching and developing team members.
• Commitment to upholding brighthush’s standards of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience with loyalty program management and enrollment strategies.
• Knowledge of POS systems and retail analytics tools.
• Background in loss prevention or safety compliance.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong problem‑solving abilities and a proactive approach to challenges.
• Team‑building skills that foster collaboration, motivation, and high performance.
• Adaptability to changing priorities and unexpected situations.
• Data‑driven decision making, using sales metrics and customer feedback to refine strategies.
• Commitment to continuous learning and personal growth.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. As a Customer Experience Coordinator, you’ll have the chance to:

• Progress to senior store management roles, such as Assistant Store Manager or Store Manager.
• Participate in leadership development programs that cover strategic planning, financial acumen, and people management.
• Attend cross‑functional workshops on merchandising, inventory optimization, and digital retail trends.
• Earn certifications in retail operations, customer service excellence, and safety compliance.
• Leverage mentorship from senior leaders who have navigated similar career trajectories.

Work Environment & Culture

brighthush’s culture is built on three pillars: Integrity, Innovation, and Inclusion. Employees are encouraged to bring their authentic selves to work, collaborate across departments, and challenge the status quo. Our open‑door policy ensures that every voice is heard, and we celebrate achievements—both big and small—through recognition programs and community events.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and paid holidays.
• Employee assistance programs, wellness resources, and smoking cessation support.
• Discounts on brighthush merchandise, childcare, cell phone plans, and pet insurance.
• Short‑ and long‑term disability coverage, life insurance, and adoption assistance.
• Scholarship programs and educational reimbursement for qualifying courses.
• Auto and home insurance discounts through partner providers.

How to Apply

Ready to elevate your career and make a tangible difference in the lives of shoppers? Click the link below to submit your application and join the brighthush team.

Apply to This Job

Closing Statement

At brighthush, we believe that exceptional customer experiences are built on strong leadership, a dedicated team, and a culture that values every interaction. If you’re passionate about retail, thrive in a fast‑paced environment, and are ready to lead by example, we invite you to bring your expertise to our dynamic team. Join us in shaping the future of off‑price retail—where every shopper’s journey is unforgettable and every employee’s growth is celebrated.