Welcome to brighthush – Where Customer Experience Meets Innovation

At brighthush, we don’t just solve problems; we create moments of delight that resonate across borders. Our mission is to empower brands worldwide with human‑centric, seamless support that feels personal, even in a digital age. By combining cloud‑based platforms, AI‑driven insights, and a relentless focus on continuous improvement, we help our partners transform the way they connect with their customers. The engine behind this transformation is our customer support squad – dedicated professionals who translate complex technology into clear, friendly, and effective service for users in over 50 countries.

Why Greece? Why brighthush? Why You?

Greece is more than a destination; it’s a lifestyle. From the sun‑kissed shores of Crete and Santorini to the vibrant streets of Athens and Thessaloniki, Greece offers an unparalleled blend of history, culture, and natural beauty. Imagine working from a beachside café in Mykonos or a quiet hillside villa in Nafplio, all while contributing to a global mission that shapes the future of customer experience. brighthush proudly supports our remote talent with a comprehensive relocation package, ensuring a smooth transition to your new home. Whether you’re a seasoned professional or just starting your career, Greece provides the perfect backdrop for personal growth, adventure, and professional fulfillment.

Your Role: Czech‑Speaking Customer Support Specialist

As a Czech‑speaking Customer Support Specialist at brighthush, you will be the primary point of contact for our Czech‑speaking clients. Your responsibilities will span multiple communication channels, ensuring that every customer interaction reflects the high standards of our brand. You will act as the voice of the customer, advocate for their needs, and collaborate with cross‑functional teams to continuously improve our support processes.

Key Responsibilities

• Multichannel Support: Provide timely, accurate assistance via phone, email, live chat, and social media, ensuring a consistent brand voice across all touchpoints.
• Customer Advocacy: Serve as the customer’s champion, translating their feedback into actionable insights for product and service enhancements.
• Issue Resolution: Diagnose and resolve technical or service‑related issues, escalating when necessary while maintaining a positive customer experience.
• Documentation: Log all interactions in our brighthush CRM, maintaining detailed records for future reference and trend analysis.
• Process Improvement: Identify recurring pain points and collaborate with product, engineering, and quality assurance teams to refine support workflows.
• Team Collaboration: Work closely with cross‑disciplinary teams to share insights, provide feedback, and contribute to the overall success of the customer journey.
• Performance Metrics: Meet or exceed key performance indicators such as first‑contact resolution, customer satisfaction scores, and response time targets.

Essential Qualifications

• Native or near‑native fluency in Czech, with excellent written and spoken English.
• Strong communication skills, with the ability to explain technical concepts in simple terms.
• Proactive problem‑solving mindset and a genuine passion for helping people.
• Experience in a customer‑facing role, preferably in tech or SaaS, is a plus but not mandatory.
• Self‑motivation and the ability to thrive in a fully remote environment.
• Basic familiarity with brighthush CRM and ticketing workflows.

Preferred Qualifications

• Experience with multilingual support teams or in a multicultural setting.
• Knowledge of the Greek market or a willingness to learn about local customer expectations.
• Technical background or comfort with troubleshooting software and hardware issues.
• Previous experience with remote collaboration tools such as brighthush Teams, brighthush Calendar, or brighthush Chat.

Skills & Competencies for Success

• Customer‑Centric Mindset: Always put the customer first, anticipating needs and exceeding expectations.
• Adaptability: Navigate changing priorities, new tools, and evolving product features with ease.
• Time Management: Balance multiple tickets and tasks while maintaining high quality.
• Collaboration: Work effectively with teammates across time zones and disciplines.
• Analytical Thinking: Use data to identify trends, root causes, and opportunities for improvement.
• Continuous Learning: Stay curious, seek feedback, and pursue professional development opportunities.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Czech‑speaking specialist, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Regular training sessions on new product features, support best practices, and industry trends.
• Opportunities to transition into senior support roles, product management, or customer success leadership.
• Cross‑functional projects that expose you to engineering, marketing, and sales teams.
• Annual performance reviews with clear career pathways and growth targets.

Work Environment & Company Culture

brighthush thrives on diversity, innovation, and a shared commitment to excellence. Our remote culture is built on trust, transparency, and a sense of community. You’ll join a team of passionate professionals who value:

• Open communication and constructive feedback.
• Work‑life balance, with flexible hours that respect your personal commitments.
• Inclusivity, ensuring every voice is heard and respected.
• Recognition and celebration of achievements, both big and small.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive salary package that reflects the value you bring to our team. In addition, you’ll enjoy:

• Comprehensive relocation assistance to help you settle in Greece.
• Health and wellness benefits, including virtual fitness classes and mental health support.
• Annual performance bonuses tied to individual and team metrics.
• Generous paid time off, with flexibility to explore the Greek islands.
• Access to a global learning platform with courses on technology, soft skills, and leadership.
• Regular virtual team events and occasional in‑person retreats in Greece.

Ready to Join brighthush?

If you’re a fluent Czech speaker with a passion for customer service, eager to work in a dynamic, multicultural environment, and ready to embrace the adventure of living in Greece, we want to hear from you. This role offers the perfect blend of professional challenge and personal enrichment.

Apply today and start your journey with brighthush – where your expertise meets a world of possibilities.

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