About brighthush

brighthush is a forward‑thinking, patient‑centric primary care organization that has rapidly expanded to serve thousands of families across three modern clinics in Long Island, New York. With a dedicated team of 10 physicians, 40 skilled support staff, and a relentless commitment to high‑quality, accessible care, brighthush is redefining what it means to deliver personalized health services in a fast‑moving world.

Our mission is simple: to empower patients with clear, timely information and seamless access to the care they need, while supporting our clinicians with reliable, efficient administrative workflows. As we expand our reach and embrace new technology, we are looking for a highly capable Medical Virtual Assistant to become an integral part of our remote care team.

Role Overview

As a Medical Virtual Assistant – Lab Results & Patient Coordination Specialist, you will be the bridge between our clinicians and patients. You will interpret provider‑reviewed lab and imaging results, communicate them clearly to patients, coordinate follow‑up appointments, and maintain meticulous documentation in our electronic health record system. This role is essential to ensuring that patients receive the right information at the right time, and that our clinicians can focus on delivering top‑tier medical care.

Key Responsibilities

Lab & Imaging Results Follow‑Up

• Review provider‑documented instructions related to lab and imaging results.
• Contact patients to communicate results and instructions in a clear, professional manner.
• Explain next steps based on the provider’s documented direction.
• Identify when a patient requires an appointment or direct provider follow‑up.
• Refrain from diagnosing, interpreting results, or offering medical advice.

Patient Communication & Scheduling

• Engage directly with patients via phone, email, or secure messaging to discuss provider instructions, testing, referrals, and appointment coordination.
• Demonstrate patience and empathy, especially when speaking with elderly or anxious patients.
• Schedule follow‑up appointments promptly and confirm details with patients.
• Coordinate additional testing, referrals, repeat labs, or imaging as directed by the provider.
• Maintain a calm, professional tone in all patient interactions.

EHR Documentation & Clinical Administrative Support

• Accurately document patient interactions, follow‑up actions, and provider instructions in the brighthush EHR system.
• Update patient charts with communication notes, scheduling updates, and administrative details.
• Ensure documentation is clear, complete, and aligned with provider instructions.
• Maintain confidentiality and adhere to healthcare documentation standards.
• Support clinical administrative workflows as assigned.

Escalation & Provider Coordination

• Recognize when patient questions or concerns require provider review.
• Escalate clinical questions, unclear instructions, or situations outside the administrative scope.
• Coordinate with providers and internal team members to ensure patient follow‑up is completed correctly.
• Facilitate a smooth workflow between provider review, patient communication, scheduling, and documentation.

Tools You’ll Use

• brighthush EHR platform
• brighthush phone system
• Email and secure messaging tools
• EHR documentation workflows
• Internal practice communication systems

Essential Qualifications

• Medical Assistant Experience: Proven experience in a clinical or medical administrative setting, preferably in primary care.
• Lab & Imaging Results Follow‑Up: Comfortable communicating provider‑reviewed results without interpreting them.
• Patient Communication: Confident, clear, and patient‑focused phone and written communication skills.
• EHR Documentation: Experience accurately documenting patient interactions and follow‑up actions in an electronic health record.
• Scheduling & Coordination: Ability to schedule appointments, coordinate testing or referrals, and track patient follow‑up needs.
• English Proficiency: Clear written and spoken English is required.
• Background Clearance: Ability to provide NBI Clearance and/or Local Police Clearance before onboarding.
• Video Meeting Availability: Must attend video meetings with camera on when required.

Preferred Qualifications

• Experience with the brighthush EHR platform or similar EMR systems.
• Spanish‑English bilingual communication skills.
• Prior experience in a remote or virtual assistant capacity.
• Knowledge of HIPAA regulations and cybersecurity best practices.

Skills & Competencies

• Exceptional organizational and time‑management skills.
• Strong attention to detail and accuracy in documentation.
• Proactive problem‑solving and decision‑making abilities.
• High emotional intelligence and empathy in patient interactions.
• Adaptability to evolving workflows and technology updates.
• Team‑player mindset with a collaborative approach to cross‑functional coordination.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will receive:

• Comprehensive onboarding and ongoing training in clinical workflows, patient communication, and EHR usage.
• Access to our proprietary Top 1% VA Performance Training, covering communication, client management, and productivity systems.
• Regular skill‑enhancement workshops, including HIPAA & Cybersecurity Training and certification.
• Opportunities to take on additional responsibilities, such as managing patient outreach campaigns or leading quality improvement projects.
• Clear career pathways for advancement into senior virtual assistant roles, clinical coordinator positions, or even in‑house clinical support roles.

Work Environment & Company Culture

brighthush values a culture of compassion, innovation, and continuous improvement. As a remote team member, you will enjoy:

• Flexible work hours within the 9:00 AM – 6:00 PM Eastern Time window, with a 1‑hour unpaid lunch break.
• A supportive, collaborative virtual environment with regular check‑ins and team huddles.
• Access to a dedicated HR & Contractor Support Team for any questions or guidance.
• Optional VPN license to enhance privacy and security for client‑related tasks.
• Recognition programs and performance‑based incentives for outstanding contributions.

Compensation & Benefits

While the base hourly rate ranges from $5 to $6 depending on experience, brighthush offers a comprehensive benefits package for remote contractors, including:

• Competitive hourly pay with potential for performance bonuses.
• Paid or unpaid time off, subject to client approval.
• Client‑approved U.S. holidays for contractors.
• Access to HIPAA compliance training, cybersecurity modules, and certification.
• Optional performance‑based incentives and increased hours for high performers.
• Templates, workflow guides, and productivity tools to help you excel.

How to Apply

Ready to join a forward‑thinking primary care practice that values your expertise and dedication? Submit your application through the brighthush careers portal and let us explore how your skills can help us deliver exceptional patient care.

Closing Statement

At brighthush, we believe that every patient deserves clear, timely information and that every clinician deserves reliable administrative support. If you are a seasoned Medical Virtual Assistant with a passion for patient communication and a knack for meticulous documentation, we want to hear from you. Apply today and become a vital part of a team that is shaping the future of primary care.