About brighthush

brighthush is not just a retailer; it’s a global movement that redefines how people shop for quality, style, and value. With a footprint that spans more than 1,200 stores across six continents, brighthush has become synonymous with the off‑price retail experience—delivering premium merchandise at prices that surprise and delight. Our success is built on a foundation of innovation, customer obsession, and a relentless pursuit of operational excellence. At the heart of our culture is a commitment to diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a tangible impact on customers and communities alike.

Why This Role Is a Game‑Changer

As a Seasoned Part‑Time Customer Experience Coordinator, you will be the linchpin of our customer‑first philosophy. You’ll lead a dedicated front‑end team, ensuring every shopper receives prompt, courteous service and is introduced to our loyalty programs. This role offers a unique blend of leadership, customer engagement, and operational excellence—all while enjoying the flexibility of a part‑time schedule that can include evenings and weekends. If you thrive on creating positive moments for shoppers, love coaching others, and want to shape the future of retail, this is the position for you.

Key Responsibilities

• Lead by Example: Engage with customers personally, demonstrating outstanding service and promoting loyalty initiatives. Your enthusiasm sets the tone for the entire front‑end team.
• Team Oversight: Manage a team of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring seamless POS coverage throughout the shift.
• Training & Development: Mentor and coach Associates on front‑end principles, customer personalization, and loyalty program benefits. Deliver on‑the‑job training that accelerates skill growth.
• Customer Experience Management: Resolve customer concerns swiftly, maintaining a positive atmosphere and fostering repeat visits. Use data and feedback to continuously improve service quality.
• Store Operations: Ensure Associates adhere to store plans, prioritize tasks, and maintain a clean, organized environment that reflects brighthush’s brand standards.
• Communication: Provide clear, timely updates to management and Associates, setting priorities and addressing challenges before they become obstacles.
• Performance Feedback: Offer constructive feedback and recognize achievements to build a motivated, high‑performing team.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols, promoting a secure shopping environment for customers and staff alike.
• Program Promotion: Actively promote credit and loyalty programs, driving customer engagement and retention through targeted upselling and education.
• Shrink Reduction: Support initiatives aimed at minimizing loss and maximizing profitability, including loss‑prevention training and inventory accuracy checks.
• Additional Duties: Perform any other tasks assigned by management to support store success, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and store layout optimization.
• Demonstrated ability to multitask in a fast‑paced environment, juggling customer service, team management, and operational tasks.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations, such as rush periods or system outages.
• Team‑player mindset, collaborating effectively with peers and supervisors across all levels.
• Proficiency in training others and fostering a culture of continuous improvement.
• Availability for a flexible schedule, including nights, weekends, and occasional holidays.

Preferred Qualifications

• Experience with loyalty program management and POS systems, including data entry and reporting.
• Background in safety compliance and loss prevention, with a track record of reducing shrinkage.
• Knowledge of labor laws and retail operational policies, ensuring compliance across all shifts.
• Prior experience in a high‑volume retail setting, where speed and accuracy are paramount.

Skills & Competencies

• Leadership & Team Building: Inspire, motivate, and develop a cohesive front‑end team.
• Customer Relationship Management: Build rapport with shoppers, turning first‑time visits into loyal relationships.
• Conflict Resolution: Address and resolve customer or team conflicts with professionalism and empathy.
• Data‑Driven Decision Making: Leverage sales and customer data to inform staffing, promotions, and service improvements.
• Time Management & Prioritization: Balance multiple responsibilities while maintaining high service standards.
• Adaptability & Problem Solving: Quickly adjust to new processes, technology updates, or unexpected challenges.
• Communication & Interpersonal Skills: Communicate clearly with customers, associates, and leadership.
• Technical Proficiency: Comfortable using POS systems, inventory software, and basic data entry tools.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limitless. Starting as a Customer Experience Coordinator, you’ll gain exposure to store operations, leadership development, and strategic initiatives. Successful coordinators often advance to Store Manager, Assistant Store Manager, or regional leadership roles. We invest heavily in professional development through:

• Structured onboarding and mentorship programs that pair you with experienced leaders.
• Leadership training workshops and certifications covering people management, retail analytics, and operational excellence.
• Cross‑functional projects that broaden skill sets, such as merchandising, inventory control, or digital marketing.
• Access to internal job boards and career counseling to help you navigate your path within brighthush.
• Regular performance reviews that identify growth opportunities and align them with your career goals.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive workplace where every voice is heard. Our culture encourages innovation, celebrates diversity, and rewards teamwork. You’ll find:

• A collaborative environment that values open communication and constructive feedback.
• Regular team‑building events, community outreach initiatives, and volunteer opportunities.
• Recognition programs that celebrate achievements and milestones, from “Associate of the Month” to “Team Excellence Awards.”
• Flexible work arrangements that respect work‑life balance, especially important for part‑time roles.
• A commitment to sustainability, with initiatives that reduce waste, promote recycling, and support local communities.

Compensation & Benefits

Competitive hourly pay ranging from $16.00 to $16.50 per hour, commensurate with experience and skill level. In addition to your base pay, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise, allowing you to shop at unbeatable prices.
• Health, dental, and vision insurance options, with options for dependents.
• 401(k) retirement plan with company match, helping you build a secure financial future.
• Paid time off, including holidays, vacation, and sick leave, ensuring you recharge when needed.
• Employee assistance programs (EAP) and wellness resources, such as counseling and fitness discounts.
• Childcare and cell phone discounts, making everyday life easier.
• Pet insurance and legal assistance, covering a wide range of personal needs.
• Short‑term and long‑term disability coverage, protecting you and your family.
• Paid parental leave and adoption assistance, supporting your growing family.
• Scholarship and educational support programs, encouraging lifelong learning.

All benefits are subject to eligibility criteria and may be updated from time to time. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. brighthush also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Ready to Make an Impact?

If you are passionate about delivering exceptional customer experiences, thrive in a dynamic retail setting, and are eager to grow your leadership skills, we invite you to apply for the Seasoned Part‑Time Customer Experience Coordinator role at brighthush. Join a team that values innovation, collaboration, and personal growth, and help us continue to set the standard for off‑price retail excellence.

and start your journey with brighthush!