About brighthush

brighthush is a leading, tech‑enabled business services organization that transforms customer experience (CX) and digital experience (DX) for a diverse portfolio of clients across healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. With a global footprint that spans North America, South America, Europe, Africa, and Asia, brighthush delivers cutting‑edge cloud solutions, contact center services, and business process outsourcing (BPO) that drive scalability, reduce costs, and elevate the customer journey.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of lasting relationships. Our remote teams are empowered with advanced technology, continuous learning, and a culture that celebrates diversity, innovation, and collaboration. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters, your growth is accelerated, and your contributions are recognized.

Position Overview

We are seeking a Remote Bilingual Customer Service Representative who can deliver world‑class support, technical assistance, and sales interactions in both English and Spanish. As a key member of our global contact center, you will handle inbound and outbound calls, resolve complex issues, promote new products, and ensure every customer interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Handle inbound and outbound customer contacts with courtesy, professionalism, and efficiency.
• Achieve first‑call resolution by applying strong problem‑solving skills and effective call‑handling techniques.
• Research and retrieve missing information from internal systems, coordinating with cross‑functional teams when necessary.
• Accurately document and process customer claims and requests in the appropriate CRM and ticketing platforms.
• Utilize the knowledge base, scripts, and training materials to provide accurate, policy‑compliant answers.
• Maintain strict confidentiality of customer data in accordance with privacy regulations.
• Escalate unresolved issues to senior staff or managers, ensuring timely resolution.
• Participate in regular training sessions, workshops, and team meetings to stay current on product updates and process changes.
• Adhere to attendance, scheduling, and performance metrics established by brighthush.

Essential Qualifications

• Minimum age 18 years and a high school diploma or equivalent.
• Fluency in both English and Spanish (written and spoken).
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute with high accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Fundamental understanding of Windows operating systems.
• Reliable attendance record and punctuality.
• Strong analytical and troubleshooting abilities.
• Empathy, patience, and a customer‑first mindset.
• Ability to multitask, stay focused, and self‑manage in a fast‑paced environment.
• Excellent interpersonal skills and a collaborative team orientation.

Preferred (Not Required)

• At least one year of experience in customer service, technical support, inside sales, or back‑office contact center roles.
• Experience with chat or virtual support platforms.
• Knowledge of call‑center metrics and quality assurance processes.

Skills & Competencies

• Advanced problem‑solving and conflict resolution.
• Strong negotiation and persuasion techniques.
• Adaptability to evolving technologies and processes.
• Proficiency in using CRM and ticketing systems.
• Time‑management and prioritization skills.
• Commitment to continuous improvement and learning.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent. As a remote bilingual representative, you will have access to:

• Comprehensive onboarding and ongoing training programs.
• Mentorship from senior customer experience leaders.
• Cross‑functional projects that broaden your skill set.
• Clear pathways to internal promotions into senior support, team lead, or managerial roles.
• Opportunities to specialize in technical support, sales, or product management.

Work Environment & Culture

Working from home, you’ll enjoy a flexible schedule that balances productivity with personal life. brighthush fosters a culture of:

• Inclusivity and respect for diverse backgrounds.
• Open communication and transparent feedback loops.
• Recognition of achievements through contests, bonuses, and public shout‑outs.
• Casual dress code and a supportive virtual community.
• Regular virtual team events, wellness initiatives, and social impact projects.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary complemented by:

• Paid time off (PTO) and paid holidays.
• Health, dental, and vision coverage after a short waiting period.
• Retirement savings plans where available.
• Short‑term disability and life insurance options.
• Supplemental accident and critical illness coverage.
• Performance‑based incentives, including cash bonuses and prizes.
• Paid training and professional development programs.

How to Apply

If you are a motivated, energetic, and customer‑centric professional ready to thrive in a fast‑paced, remote environment, we encourage you to apply today. Join brighthush and help shape the future of customer experience across multiple industries.

Apply now and become part of a team that values your expertise, supports your growth, and celebrates your success.