About brighthush – A Trailblazer in Customer Experience

brighthush is redefining the way brands connect with their audiences. With a mission to empower businesses through world‑class support teams, we turn every interaction into a lasting relationship. Our remote-first culture means you can deliver exceptional service from the comfort of your own home while enjoying the autonomy and flexibility that modern professionals demand. Whether you’re a seasoned veteran or just stepping into the customer service field, the Remote Customer Advocate role at brighthush offers the flexibility, autonomy, and growth opportunities you need to thrive.

Why brighthush is the Ideal Place to Grow Your Career

• Unmatched Flexibility: Choose part‑time or full‑time hours that fit your lifestyle. You set your own schedule, with the option to work evenings or mornings.
• Competitive Compensation: Earn between $9.00 and $14.00 per hour, with potential for rate increases based on performance and client assignment.
• Remote Work, Real Impact: Work from anywhere with a quiet home office, high‑speed internet, and a dedicated phone line.
• Continuous Learning: Access ongoing training, mentorship, and the chance to move into senior support or account management roles.
• Inclusive Culture: We celebrate diversity, encourage collaboration, and provide a supportive environment for all contractors.

Key Responsibilities

As a Remote Customer Advocate at brighthush, you’ll be the frontline voice for our clients’ customers. Your day‑to‑day tasks will include:

• Handling inbound calls and emails from customers, providing timely and accurate solutions.
• Resolving concerns or complaints with empathy, professionalism, and a focus on customer satisfaction.
• Documenting interactions in our CRM system, ensuring data integrity and compliance with client standards.
• Escalating complex issues to the appropriate team members while maintaining a clear communication trail.
• Maintaining a high first‑contact resolution rate and meeting or exceeding key performance indicators (KPIs).
• Participating in training sessions (up to 4 hours per day, for a maximum of 10 weeks) to stay current on product knowledge and support best practices.
• Adhering to strict background check and drug‑testing requirements to uphold our security standards.

Essential Qualifications

• Minimum 25 hours per week commitment; full‑time hours available.
• High school diploma or equivalent; some college coursework preferred.
• At least 3 months of customer service, retail, or sales experience.
• Excellent listening and verbal communication skills in English.
• Strong written communication skills for email and chat support.
• Basic math proficiency for handling transactions and data entry.
• Ability to multitask and prioritize in a fast‑paced environment.
• Reliable, quiet home office with no ambient noise from pets or children.
• High‑speed internet connection (cable or DSL) and a dedicated, hard‑wired phone line.
• Computer proficiency: Windows XP SP3, Windows 7 (32‑bit/64‑bit), or macOS 10 and above.
• Must pass a background check; drug test may be required by the client.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Knowledge of basic troubleshooting for web and mobile applications.
• Previous experience working as a 1099 contractor or in a remote capacity.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Familiarity with call‑center metrics and reporting tools.

Skills & Competencies

• Customer‑centric mindset: Always put the customer first and seek to exceed expectations.
• Problem‑solving: Quickly diagnose issues and propose effective solutions.
• Adaptability: Thrive in a dynamic environment with evolving client needs.
• Time management: Efficiently juggle multiple tasks while maintaining quality.
• Team collaboration: Communicate effectively with teammates and supervisors.
• Technical aptitude: Comfortable navigating software, databases, and basic troubleshooting.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Advocate, you’ll have access to:

• Structured onboarding and continuous training modules covering product knowledge, customer psychology, and advanced support techniques.
• Mentorship programs pairing you with senior advocates for career guidance.
• Performance‑based incentives and the potential to transition into senior support, team lead, or account management roles.
• Opportunities to work with diverse clients across industries, expanding your skill set and professional network.
• Regular feedback sessions to help you refine your approach and accelerate growth.

Work Environment & Culture at brighthush

Although you’ll be working remotely, you’ll still feel part of a vibrant, collaborative community. Our culture is built on:

• Transparency: Open communication channels and regular company updates.
• Inclusivity: A welcoming environment for contractors of all backgrounds.
• Innovation: Encouraging new ideas and continuous improvement.
• Work‑life balance: Flexible hours and a focus on mental well‑being.

Compensation, Perks, and Benefits

As a 1099 contractor, you’ll receive:

• Competitive hourly rates ($9.00–$14.00) with potential for rate increases based on performance.
• Flexible scheduling that allows you to balance work with personal commitments.
• Access to a digital benefits portal offering discounts on health, wellness, and tech products.
• Regular training and development resources at no additional cost.
• Optional health and dental insurance plans for contractors who qualify.

How to Apply

Ready to bring your customer advocacy skills to brighthush? Click the link below to submit your application and join a team that values your expertise, offers flexibility, and rewards excellence.

Apply to this job now

Join brighthush – Where Every Call Matters

At brighthush, we’re not just solving problems; we’re building relationships that last. If you’re passionate about delivering exceptional customer experiences, thrive in a remote setting, and want to grow your career on your own terms, we want to hear from you. Apply today and become a vital part of a forward‑thinking, customer‑first organization.