About brighthush

brighthush has been a trailblazer in global logistics, procurement, and supply‑chain solutions since 1986. What began as a regional distributor has evolved into a trusted partner for high‑volume, complex distribution networks that serve both government agencies and commercial clients worldwide. Our core philosophy is simple yet powerful: deliver excellence in every interaction, from the first point of contact with a customer to the final delivery of goods. We achieve this by blending deep industry expertise, cutting‑edge technology, and a culture that prizes integrity, teamwork, and continuous improvement.

Operating across continents, brighthush has built a reputation for reliability, compliance, and innovation. Whether we are managing the flow of critical supplies to U.S. military installations or coordinating commercial shipments for global brands, we do so with unwavering commitment to safety, quality, and customer satisfaction.

Why This Role Matters

As a Remote Customer Service & Logistics Specialist based in Japan, you will become the vital link between brighthush’s operations and our valued U.S. military and authorized customers. This role blends customer‑centric service, operational oversight, and strategic coordination—all while working from the comfort of your own home. You will be part of a dynamic, mission‑critical team that supports the U.S. military’s logistical needs across Japan, ensuring that our partners receive the highest level of service and compliance.

Key Responsibilities

• Customer Service Excellence: Deliver responsive, professional support to U.S. military installations, Navy ships, and other authorized customers, ensuring their needs are met with precision and care.
• Warehouse Operations Oversight: Manage daily activities at the Yokohama warehouse, guaranteeing efficient receiving, storage, inventory control, and distribution processes.
• Audit & Compliance Management: Coordinate preparations for annual warehouse sanitation audits, ensuring adherence to food safety, sanitation, and food defense regulations.
• Issue Resolution & Corrective Action: Address customer concerns, resolve operational challenges, and collaborate with internal teams and service providers to implement corrective measures.
• Stakeholder Relationship Building: Maintain strong working relationships with Navy ship and shore‑based customers, the DLA Troop Support Contracting Officer’s Representative (COR), and brighthush service providers.
• Order Fulfillment Coordination: Work closely with brighthush personnel across all service areas to guarantee timely and accurate fulfillment of customer requirements.
• Order Documentation & Reporting: Prepare daily Order Acknowledgement (ORDAK) reports, recommend substitutions for out‑of‑stock items (NIS), and process customer‑requested changes to order quantities and delivery dates.
• Product Availability & Special Deliveries: Verify product availability, coordinate special deliveries, and relabel products approved for shelf‑life extensions following established procedures.
• Inbound Container Tracking: Monitor inbound containers, coordinate receiving activities, and recommend inter‑warehouse transfers to maintain inventory availability and support replenishment needs.
• Receiving & Inventory Management: Support receiving, inspection, inventory accountability, loading, unloading, material handling, and product documentation to ensure accurate and efficient warehouse operations.
• Documentation Management: Review, prepare, and maintain shipping and receiving documentation, including bills of lading, packing slips, manifests, shipping labels, delivery tickets, and inventory records.
• Inventory Reconciliation: Assist with inventory reconciliation, stock verification, and the identification and resolution of inventory discrepancies.
• Transportation & Delivery Coordination: Coordinate transportation and delivery activities, including performing delivery‑driver duties in support of GSA and Prime Vendor customer operations, as required.
• GSA Operations Oversight: Provide operational oversight of General Services Administration (GSA) activities throughout Japan.
• Continuous Improvement: Identify opportunities to streamline processes, enhance customer satisfaction, and improve overall operational efficiency.
• Additional Duties: Perform other related duties as assigned to support brighthush operational and customer service requirements.

Essential Qualifications

• High school diploma or equivalent work experience.
• Minimum of five years of experience in foodservice or U.S. military logistics.
• Proficient in Microsoft Office (Word, Excel with formulas, Outlook).
• Strong verbal and written communication skills, capable of engaging with internal and external stakeholders.
• Demonstrated ability to work independently and as part of a collaborative team.
• Excellent attention to detail, time management, organizational, and multitasking abilities.
• Valid driver’s license and eligibility to obtain a SOFA driver’s license and forklift license in Japan.
• Basic proficiency in written communications and mathematics.

Preferred Qualifications

• Experience in logistics or sales, particularly within food defense/sanitation audits.
• Knowledge of GSA operations and quality control processes.
• Experience coordinating with military logistics units and understanding of military procurement protocols.
• Previous remote work experience with strong self‑management skills.

Key Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Analytical thinking and problem‑solving capabilities.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency in data entry, reporting, and inventory management systems.
• Adaptability to changing operational demands and regulatory requirements.
• Effective collaboration across cross‑functional teams and external partners.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service & Logistics Specialist, you will have access to:

• Comprehensive onboarding and continuous training programs focused on logistics, supply‑chain best practices, and customer service excellence.
• Mentorship from seasoned professionals in logistics, operations, and military procurement.
• Opportunities to transition into roles such as Operations Coordinator, Logistics Analyst, or Customer Success Manager.
• Access to industry conferences, webinars, and certifications that enhance your skill set.
• Clear career pathways with regular performance reviews and advancement criteria.

Work Environment & Culture at brighthush

brighthush fosters a culture of respect, innovation, and accountability. Even though this role is remote, you will be fully integrated into our global team through:

• Weekly virtual team meetings and cross‑departmental collaboration sessions.
• Open communication channels with leadership and peers.
• A supportive environment that values work‑life balance and encourages professional growth.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Remote work stipend to support home office setup.
• Professional development budget for courses, certifications, and conferences.

Ready to Make an Impact?

If you are a proactive, customer‑focused professional with a passion for logistics and a desire to support the U.S. military’s mission in Japan, brighthush invites you to apply for this exciting remote opportunity. Join us and become part of a team that delivers excellence, drives innovation, and makes a real difference.

Apply today and take the next step in your career with brighthush!