About brighthush

brighthush is a leading federal partner that delivers mission‑critical technology solutions to the healthcare sector. Our focus is on empowering millions of individuals to access vital health information and benefits through secure, user‑friendly platforms. By partnering with government agencies, we streamline processes, enhance provider experiences, and safeguard patient data with the highest standards of security and compliance.

Why Join brighthush?

At brighthush, technology is a tool for change, not a barrier. We cultivate a culture of collaboration, continuous learning, and relentless customer focus. Whether you’re troubleshooting a complex network issue or guiding a provider through a self‑registration portal, your work directly contributes to a healthier, more connected community. As a fully remote employee, you’ll enjoy the flexibility to work from anywhere while being part of a high‑performing, supportive team that values diversity, equity, and inclusion.

Role Overview

We are seeking a Seasoned Remote Customer Service Representative – Help Desk Specialist to support our flagship partnership with a federal healthcare agency. This temporary role is high‑impact, offering you the chance to work on real‑world problems that affect millions of lives. You will serve as the first line of technical support, ensuring that users across the country can access the tools they need to deliver quality care.

Key Responsibilities

• Desktop & Operational Support: Partner with Technician II to deliver comprehensive support to assigned sites and remote offices, ensuring seamless operation of desktops, laptops, printers, scanners, and peripheral devices.
• Hardware & Software Management: Install, configure, maintain, and troubleshoot a wide range of PC hardware and operating systems, including Windows, macOS, and Linux environments.
• Remote Assistance: Utilize remote desktop tools to provide timely, effective support to users in remote or home office settings.
• Ticketing & Documentation: Record detailed, accurate updates in our ticketing system, contribute to knowledge bases, and author troubleshooting guides to improve team efficiency.
• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to network, telecommunications, and workstation performance.
• Project Liaison: Act as a technical bridge between help desk operations and project managers, facilitating smooth transitions of new technology initiatives into production support.
• Image & Software Deployment: Manage software and workstation image creation, leveraging deployment tools to streamline updates and rollouts.
• Continuous Improvement: Identify recurring pain points, propose solutions, and collaborate with management to enhance support processes.
• Team Collaboration: Participate in team meetings, share insights, and support colleagues on shared projects and queues.
• Additional Duties: Perform any other responsibilities assigned by management to support the overall success of the help desk.

Essential Qualifications

• High school diploma or equivalent; 0–2 years of experience in a technical support or customer service role.
• Strong verbal and written communication skills, with a customer‑centric mindset.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience using remote desktop software and ticketing systems (e.g., ServiceNow, Jira).
• Ability to follow established processes, procedures, and guidelines to ensure consistent, repeatable customer experiences.
• Detail‑oriented, organized, and capable of managing multiple priorities in a fast‑paced environment.
• Self‑motivated and able to work independently while thriving in a collaborative team setting.
• Availability to work Monday‑Friday, 10:30 AM–7:00 PM EST.
• Successful completion of the brighthush client vetting process (a prerequisite for employment).

Preferred Qualifications

• Experience in a healthcare IT environment or with government agencies.
• Knowledge of identity management systems and self‑registration portals.
• Familiarity with image deployment tools such as Microsoft Deployment Toolkit (MDT) or System Center Configuration Manager (SCCM).
• Basic networking knowledge (TCP/IP, VPN, Wi‑Fi, LAN/WAN).
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Previous exposure to project management or cross‑functional collaboration.

Skills & Competencies

• Technical Proficiency: Strong grasp of PC hardware, operating systems, and peripheral devices.
• Problem‑Solving: Analytical mindset with the ability to diagnose and resolve issues efficiently.
• Customer Service Excellence: Empathy, patience, and a commitment to delivering outstanding support.
• Communication: Clear, concise written and verbal communication tailored to technical and non‑technical audiences.
• Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving technologies.
• Team Player: Collaborative attitude, willingness to share knowledge, and support peers.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

Although this role is temporary, it offers a unique window into brighthush’s mission‑driven operations and the broader healthcare technology landscape. You’ll gain hands‑on experience with:

• Advanced troubleshooting across diverse platforms.
• Project integration and transition processes.
• Image deployment and software lifecycle management.
• Collaboration with cross‑functional teams, including project managers and senior technicians.

Upon successful completion of the vetting process and demonstration of exceptional performance, you may be considered for future permanent roles within brighthush or its partner agencies. Additionally, we provide access to internal training programs, certifications, and mentorship opportunities to accelerate your professional development.

Work Environment & Culture

At brighthush, we value flexibility, innovation, and a sense of purpose. As a fully remote position, you’ll enjoy:

• Flexible work hours within the specified shift window.
• Access to a virtual collaboration platform (Teams, Slack, etc.).
• Regular virtual team check‑ins and knowledge‑sharing sessions.
• A culture that celebrates diversity, equity, and inclusion.
• Recognition programs that reward outstanding customer service and technical excellence.

Compensation & Benefits

While this temporary role offers a fixed hourly rate of $21.53 per hour, brighthush is committed to providing a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision coverage.
• Paid time off and holiday schedule.
• Retirement savings plan with employer match.
• Professional development stipend.
• Employee assistance program.
• Access to wellness resources and mental health support.

These benefits are subject to eligibility criteria and may vary based on employment status and location.

How to Apply

Ready to make a tangible impact on millions of lives through technology? Click the link below to submit your application and join brighthush in delivering world‑class support to our partners and providers.

Apply to This Job

Conclusion

As a Remote Customer Service Representative – Help Desk Specialist at brighthush, you’ll be at the forefront of a mission that transforms healthcare access for millions. Your technical expertise, customer‑first attitude, and collaborative spirit will help us maintain the highest standards of service for our provider community. If you thrive in a fast‑paced, remote environment and are eager to contribute to a meaningful cause, we encourage you to apply today. Join brighthush and help us build a healthier future, one support ticket at a time.