About brighthush and the Natural Gas Utility Landscape

brighthush is a forward‑thinking, customer‑centric organization that has been a trusted partner in the natural gas utility sector for over a decade. We empower millions of households and businesses across the United States to access reliable, affordable energy while championing sustainability and innovation. Our mission is simple: deliver exceptional service that keeps our customers informed, satisfied, and confident in their energy choices.

As the energy industry evolves, so does the role of customer service. Remote teams are now at the forefront of delivering timely, accurate support, and brighthush is proud to lead this transformation. We’re looking for a dedicated Remote Customer Service Representative to join our Utility Billing team and help us maintain the high standards our customers expect.

Why Join brighthush?

• Impactful Work – Every interaction you handle directly influences customer satisfaction and loyalty.
• Remote Flexibility – Work from anywhere in the U.S. (AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY) while enjoying a structured schedule that supports work‑life balance.
• Career Growth – We invest in your professional development through on‑the‑job training, mentorship, and pathways to supervisory or specialized billing roles.
• Diverse & Inclusive Culture – brighthush is an equal‑opportunity employer committed to diversity, equity, and inclusion. We celebrate the unique perspectives each team member brings.
• Competitive Compensation & Benefits – Starting at $14 per hour with shift differentials, plus a comprehensive benefits package after 60 days of employment.

Key Responsibilities

As a Remote Customer Service Representative, you will be the frontline advocate for our natural gas customers. Your day‑to‑day tasks will include:

• Responding to inbound calls, emails, and chat inquiries regarding gas bills, payment options, and account balances.
• Processing and reconciling customer payments, ensuring accuracy and timely posting.
• Investigating and resolving account‑related issues such as billing discrepancies, payment status, and service changes.
• Explaining complex billing information, charges, and payment plans in clear, customer‑friendly language.
• Updating and maintaining accurate customer account data across multiple computer systems.
• Documenting every interaction in our CRM with precision, ensuring compliance with privacy and regulatory standards.
• Escalating unresolved issues to the appropriate specialist or supervisor when additional authorization or expertise is required.
• Participating in continuous improvement initiatives to streamline processes and enhance the customer experience.

Essential Qualifications

• Minimum of 1 year of customer service, call center, or office experience.
• Strong verbal and written communication skills, with the ability to convey technical information in an accessible manner.
• Comfortable working with billing and account information, including navigating multiple computer systems.
• Exceptional attention to detail and a commitment to accuracy.
• Professional, empathetic approach to handling customer concerns, including difficult or upset callers.
• Reliable attendance and punctuality, with the ability to work independently and as part of a collaborative team.
• Willingness to cross‑train on other account types and support functions.

Preferred Qualifications & Skills

• Experience in the utility or energy sector, particularly with natural gas billing.
• Knowledge of payment processing systems and financial reconciliation.
• Familiarity with customer relationship management (CRM) platforms.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with remote work tools such as VoIP, screen‑sharing, and virtual meeting platforms.
• Strong problem‑solving skills and the ability to think critically under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Service Representative, you can expect:

• Structured onboarding and paid training (typically one week, Monday‑Friday, 9:00 am‑6:00 pm EST).
• Mentorship from experienced supervisors and cross‑functional teams.
• Opportunities to transition into supervisory roles, billing specialists, or customer experience analysts.
• Access to internal learning portals covering industry trends, compliance, and soft‑skill development.
• Regular performance reviews with actionable feedback and goal‑setting sessions.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote teams are connected through daily stand‑ups, weekly knowledge‑sharing sessions, and an open‑door policy that encourages ideas from all levels. We celebrate successes, learn from challenges, and prioritize the well‑being of our employees.

Compensation, Perks, and Benefits

• Base Pay – $14 per hour, with an additional $1 per hour shift differential for night and weekend shifts.
• Schedule – 8:00 am‑10:00 pm EST, Monday‑Friday, 40 hours per week.
• Paid Training – One week of paid training to equip you with the tools and knowledge you need.
• Benefits Eligibility – Eligible for benefits starting the first of the month after 60 days of employment.
• Health & Wellness – Comprehensive health, dental, and vision plans (details provided upon hire).
• Retirement Plans – 401(k) with company match (details provided upon hire).
• Paid Time Off – Generous PTO policy, including vacation, sick leave, and holidays.
• Professional Development – Company‑sponsored training, certifications, and conference attendance.
• Employee Recognition – Regular awards and recognition programs for outstanding performance.

Our Commitment to Diversity & Inclusion

brighthush is proud to be an equal‑opportunity employer that values diversity, equity, and inclusion. We actively recruit from a broad range of backgrounds and are committed to creating an environment where every employee feels respected, heard, and empowered to succeed.

How to Apply

If you are passionate about delivering top‑notch customer service, thrive in a remote setting, and want to make a real difference in the natural gas utility industry, we encourage you to apply today. Join brighthush and help us shape the future of energy service.

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Final Thoughts

At brighthush, your role as a Remote Customer Service Representative is more than a job—it’s a chance to be part of a mission‑driven team that values integrity, innovation, and customer focus. We look forward to welcoming a dedicated professional who shares our commitment to excellence and is ready to grow with us.