About brighthush and the E‑commerce Landscape

At brighthush, we’re redefining the way people shop online. With a global footprint that spans continents and a customer base that trusts us for seamless, personalized shopping experiences, we’re at the forefront of the digital retail revolution. Our mission is simple: empower shoppers with instant, reliable support while ensuring our sellers thrive in a marketplace that values transparency, efficiency, and innovation.

As the e‑commerce sector continues to grow at an unprecedented pace, the demand for top‑tier customer service has never been higher. Customers expect instant answers, clear guidance, and a sense of partnership with the brands they love. That’s why we’re looking for a dedicated, Dutch‑speaking Customer Care Specialist who can help us maintain that high standard of service—no matter where our customers are located.

Why Join brighthush?

• Global Impact, Local Touch: Work from anywhere in the world while making a tangible difference for Dutch‑speaking customers across Europe.
• Career Growth: Access to a structured career ladder, mentorship programs, and cross‑functional projects that broaden your skill set.
• Innovative Culture: A collaborative, flat hierarchy where ideas are valued and experimentation is encouraged.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Work‑Life Balance: Flexible working hours, remote work options, and generous paid time off.

Key Responsibilities

As a Remote Dutch‑Speaking Customer Care Specialist, you’ll be the frontline ambassador for brighthush’s customer experience. Your day‑to‑day tasks will include:

• Multi‑Channel Support: Respond to customer inquiries via phone, email, live chat, and social media in Dutch and English.
• Order & Delivery Management: Resolve order status questions, shipping delays, and delivery issues with precision and empathy.
• Payment & Refund Assistance: Guide customers through payment methods, process refunds, and handle disputes.
• Product Knowledge: Provide accurate, up‑to‑date information on product specifications, availability, and compatibility.
• Seller Collaboration: Liaise with external sellers to resolve listing issues, inventory discrepancies, and compliance questions.
• Escalation & Issue Resolution: Identify complex cases, document them thoroughly, and forward them to the appropriate department while keeping the customer informed.
• Process Improvement: Offer feedback on support workflows, suggest automation opportunities, and contribute to knowledge base updates.
• Data Accuracy: Log interactions in our CRM, maintain accurate records, and generate weekly reports on key metrics.

Essential Qualifications

• Fluency in Dutch (C1 level): Native‑like proficiency in speaking, reading, and writing.
• Proficiency in English (B2 level): Comfortable communicating in both written and spoken English.
• Customer‑Centric Mindset: Demonstrated ability to empathize, listen actively, and resolve issues with a positive attitude.
• Problem‑Solving Skills: Strong analytical thinking and the capacity to troubleshoot complex scenarios.
• Technical Aptitude: Comfortable navigating CRM systems, knowledge bases, and basic spreadsheet tools.
• EU Nationality or Valid Work Permit for Portugal: Eligibility to work remotely within the EU.
• Experience: Prior customer service experience in e‑commerce or a related field is highly desirable.

Preferred Qualifications

• Experience with E‑commerce Platforms: Familiarity with marketplace dynamics, seller portals, and order fulfillment processes.
• Multilingual Abilities: Additional language skills (e.g., German, French, Spanish) are a plus.
• Data‑Driven Mindset: Ability to analyze customer feedback and identify trends for continuous improvement.
• Knowledge of Payment Gateways: Understanding of common payment processors and refund workflows.
• Remote Work Experience: Proven track record of delivering high‑quality support from a remote environment.

Skills & Competencies

• Communication: Clear, concise, and courteous communication in both Dutch and English.
• Adaptability: Thrives in a fast‑moving, evolving environment.
• Time Management: Prioritizes tasks effectively while meeting SLA targets.
• Collaboration: Works seamlessly with cross‑functional teams—product, logistics, finance, and seller support.
• Customer Advocacy: Champions the customer’s voice in internal discussions.
• Attention to Detail: Maintains high accuracy in data entry and documentation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Care Specialist, you’ll have access to:

• Structured learning paths in customer experience, product knowledge, and advanced CRM usage.
• Mentorship from senior support leaders and cross‑departmental shadowing.
• Opportunities to transition into specialized roles—such as Seller Support Lead, Customer Experience Manager, or Product Specialist.
• Annual skill‑development budget for courses, certifications, and conferences.
• Internal mobility programs that allow you to explore other functions like Marketing, Operations, or Data Analytics.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and continuous improvement. Our culture is defined by:

• Inclusivity: A diverse workforce that celebrates different perspectives.
• Innovation: A “fail fast, learn fast” mindset that encourages experimentation.
• Collaboration: Open communication channels, regular town‑halls, and cross‑team hackathons.
• Well‑being: Mental health resources, flexible schedules, and a focus on work‑life harmony.
• Recognition: Regular shout‑outs, peer‑to‑peer awards, and performance bonuses.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary aligned with market rates for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and dental insurance (where applicable).
• Paid time off, including vacation, sick leave, and public holidays.
• Remote work stipend to cover home‑office setup.
• Employee stock‑option plan (ESOP) for long‑term growth.
• Access to wellness programs, gym memberships, and mental health support.
• Annual company retreats and team‑building events.

How to Apply

Ready to bring your passion for customer service to a global e‑commerce leader? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to learn how your skills and experiences align with our mission to deliver unparalleled customer experiences.

Apply today and start your next adventure with brighthush!

Contact & Further Information

For any questions about the role or the application process, feel free to reach out to our Recruitment Team at careers@brighthush.com. We look forward to hearing from you.