About brighthush – Pioneering the Future of Digital Customer Experience

At brighthush, we’re more than a customer‑service provider; we’re a movement that redefines how brands connect, retain, and delight their audiences in an increasingly digital marketplace. Powered by artificial intelligence, data‑driven insights, and a relentless commitment to innovation, brighthush equips its teams with the tools, training, and autonomy needed to transform everyday interactions into memorable brand moments. Whether you’re a seasoned professional looking to leverage your expertise or a rising talent eager to make a mark, brighthush offers a vibrant, inclusive, and purpose‑driven environment where your contributions are celebrated and your career trajectory is accelerated.

Why This Role Is a Game‑Changer for Your Career

As a Remote Part‑Time Chat Support Specialist at brighthush, you will become the digital front‑line of a brand that values empathy, speed, and technical precision. This position is uniquely crafted for individuals who thrive in a flexible, home‑based setting and who possess a passion for solving problems without the constraints of traditional phone‑centric support. You will engage with customers across multiple chat platforms, diagnose complex issues, and deliver solutions that not only resolve tickets but also deepen brand loyalty.

What Makes This Role Stand Out

• Full autonomy to manage your own schedule within core coverage windows.
• Access to cutting‑edge AI‑powered chat tools that streamline troubleshooting.
• Opportunity to influence product development through real‑time customer feedback.
• Clear pathways to senior support roles, product management, or customer success leadership.
• Inclusive culture that celebrates diversity, equity, and belonging.

Key Responsibilities – What Your Day Will Look Like

• Live Chat Mastery: Respond to inbound chat inquiries in real time, delivering accurate, courteous, and solution‑focused replies that align with brighthush’s brand voice.
• Product & Service Expertise: Maintain an up‑to‑date knowledge base of brighthush’s product suite, features, pricing models, and best‑practice use cases to provide informed guidance.
• Technical Diagnosis & Resolution: Leverage analytical skills to identify root causes, troubleshoot software, web‑application, and basic hardware issues, and guide customers through step‑by‑step resolutions.
• Quality Assurance & Compliance: Adhere to internal quality standards, response‑time SLAs, and data‑privacy regulations while ensuring every interaction reflects brighthush’s commitment to excellence.
• Cross‑Functional Collaboration: Partner with Sales, Product Management, Engineering, and Technical Support teams to relay customer feedback, flag recurring issues, and contribute to product improvements.
• Documentation & Knowledge Management: Accurately log each conversation in the CRM, tag relevant topics, and contribute to the evolving knowledge base for future reference.
• Continuous Learning & Process Improvement: Participate in weekly training sessions, share insights during team retrospectives, and propose enhancements to chat workflows and automation tools.
• Customer Advocacy: Identify opportunities to upsell or cross‑sell where appropriate, always prioritizing the customer’s needs and long‑term satisfaction.

Essential Qualifications – The Foundations We Require

• High school diploma or equivalent; a bachelor’s degree in Communications, Business, Information Technology, or a related field is a strong plus.
• Exceptional written English communication skills, with a keen eye for grammar, tone, and clarity; additional language proficiency is highly valued.
• Demonstrated customer‑service orientation, showcasing genuine empathy and a proactive problem‑solving mindset.
• Typing speed of at least 45 words per minute with high accuracy, coupled with the ability to navigate multiple software windows simultaneously.
• Proven ability to multitask, prioritize, and manage time effectively in a fast‑paced, remote environment.
• Meticulous attention to detail, ensuring data integrity and compliance with privacy standards.
• Reliable high‑speed internet (minimum 25 Mbps download/upload) and a dedicated, quiet workspace that meets brighthush’s ergonomic standards.

Preferred Experience & Skills – What Will Set You Apart

• 2+ years of experience in customer support, help‑desk, or technical troubleshooting roles, preferably in SaaS, e‑commerce, or technology sectors.
• Hands‑on familiarity with leading chat platforms and customer engagement tools.
• Working knowledge of CRM systems and ticketing workflows, including ticket escalation and status tracking.
• Demonstrated ability to think critically under pressure, turning ambiguous problems into clear, actionable solutions.
• Experience collaborating in fully remote, distributed teams, using team Apply for this job