Role Responsibilities (Technical):

Manage, configure and upgrade a wide variety of security technologies (please see below for the security

products)

Respond to managed security technologies fault alerts and/or customer escalation

Troubleshoot product-specific technical issues within SLA and work with internal teams/external vendors to

resolve technical issues

Perform incident/problem escalation within SLA to internal technical teams or external product vendor

Prepare and submit Incident Reports on high severity incidents

Respond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA.

Perform regular configuration backups on managed security products

Plan and coordinate Maintenance Windows with customer on necessary software patching and version

upgrades.

Create and update technical documentations on managed security technologies

Generate monthly reports according to service scope requirements

Adhere to organization and project security policies, procedures and security best practices

Role Responsibilities (Non-Technical):

Point of contact to assist and advise client for any ICT security related

Lead and support customer in the matter of security incident response and resolution

Team player with good leadership qualities

Customer-focused with good interpersonal skills

Technical Skills & Expertise:

Profession certification and/or practical working expertise on some/most the below security technologies:

o RSA / SafeNet (2FA)

o RSA Netwitness

o Cisco ASA / CheckPoint /Fortinet / Palo Alto / SonicWall / AlgoSec Mgt (Firewall))

o Trend Micro / McAfee (NIPS / HIDS / NSM)

o CyberArk / BeyondTrust (PAM)

o Symantec BlueCoat / McAfee Web Gateway

o Imperva (DAM / CounterBreach)

o Tripwire Enterprise

o Rapid 7 Scanner management

o Banff Cyber

o F5 WAF

o McAfee NDLP

Candidate to indicate his/her certification status and number of years of experience on the above list of

technologies in his/her application.

Preferred:

Bachelors degree / Polytechnic Diploma in Cyber Security, Computer Science/ Information Technology or

Information System

At least min 5 years working experience in IT Infrastructure Operation and/or Support.

Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g.

Windows, Linux, etc.)

Strong critical thinking and problem-solving skills and a passion for information security

Fluent communicator in both written and spoken English; Good interpersonal skills

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