Welcome to brighthush – Where Customer Experience Meets Cutting‑Edge Crypto

At brighthush, we’re more than a support provider; we’re a global catalyst for digital transformation. Since 2010, we’ve evolved from a niche outsourcing firm into a benchmark for premium, tech‑savvy support solutions that empower technology companies across more than 30 countries. Today, we’re expanding our footprint into the fast‑evolving world of crypto trading, and we’re looking for a passionate, bilingual specialist to become the frontline voice for our Czech‑speaking users.

About brighthush

brighthush is a forward‑thinking, remote‑first organization that thrives on innovation, collaboration, and a relentless focus on customer delight. Our mission is simple: to empower businesses and individuals with the tools, knowledge, and support they need to succeed in the digital economy. We’re proud of our culture of transparency, continuous learning, and a commitment to diversity and inclusion.

Why Join brighthush?

• Innovation at Scale – Work with the latest blockchain platforms, APIs, and trading tools that are shaping the future of finance.
• People‑First Culture – Every team member is treated as a valued client. We offer unlimited support, personalized growth plans, and a collaborative environment that thrives on transparency.
• Remote‑First Flexibility – Work from anywhere in the world with a flexible schedule that respects your life outside of work.
• Competitive Compensation – USD salary, performance bonuses, and a rewards system that recognizes your contributions.
• Career Growth – Structured learning pathways, mentorship, and opportunities to move into senior support, product, or operations roles.

Position Overview

As a Senior Bilingual Czech Crypto Trading Support Consultant at brighthush, you’ll be the voice that guides our users through every step of their trading journey. Your role will blend real‑time problem solving with strategic insight, ensuring that each customer receives accurate, timely, and friendly support. You’ll help drive user satisfaction, platform adoption, and provide critical feedback to our product and engineering teams.

Key Responsibilities

• Deliver high‑quality, empathetic support to crypto traders in Czech and English via live chat, email, and occasional phone.
• Resolve inquiries, complaints, and technical issues with a focus on speed, accuracy, and customer delight.
• Maintain up‑to‑date knowledge of the trading platform’s features, updates, and market conditions.
• Build and nurture long‑lasting relationships with users, turning first‑time visitors into loyal advocates.
• Collect and analyze customer feedback, providing actionable insights to product and management teams.
• Identify patterns in support tickets and propose process improvements to enhance team efficiency.
• Adapt to a fast‑paced environment, working flexible shifts that may include weekends and holidays.
• Collaborate with cross‑functional teams (product, compliance, marketing) to resolve complex issues.
• Adhere to brighthush’s quality standards, data privacy policies, and regulatory compliance requirements.

Essential Qualifications

• Native Czech speaker with strong written and spoken English (minimum C1 level).
• Minimum 6 months of live chat support experience, preferably in crypto or financial services.
• Strong analytical, logical thinking, and problem‑solving skills.
• Positive, responsible attitude with a customer‑centric mindset.
• Basic financial knowledge or experience in banking/payments is a plus.
• Familiarity with the crypto industry, blockchain concepts, and trading terminology.
• Experience with CRM systems (e.g., brighthush, brighthush) is advantageous.
• Personal laptop or desktop with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).

Preferred Qualifications

• Prior experience in a high‑volume, multilingual support environment.
• Knowledge of regulatory frameworks affecting crypto trading (KYC, AML, GDPR).
• Experience with data analytics tools (Excel, brighthush, brighthush) to track support metrics.
• Fluency in additional languages (e.g., German, French) to broaden customer reach.

Skills & Competencies

• Communication – Clear, concise, and friendly communication in Czech and English.
• Technical Aptitude – Quick learning curve for new platforms, APIs, and support tools.
• Customer Empathy – Ability to understand user frustrations and respond with genuine care.
• Time Management – Prioritize tasks in a dynamic environment while meeting SLA targets.
• Team Collaboration – Work effectively with remote teammates across time zones.
• Adaptability – Thrive in a constantly evolving crypto market and support landscape.

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