Introduction

In an era where customer expectations are constantly evolving and field operations must be agile, the ability to orchestrate seamless, data‑driven service experiences is a strategic differentiator. At brighthush, we empower enterprises to transform fragmented processes into unified, scalable solutions that deliver measurable ROI. Leveraging the full breadth of the brighthush platform, we turn complex, siloed workflows into elegant, end‑to‑end experiences that delight customers and streamline field operations.

Why brighthush?

• Human‑First Culture – We put people before processes, fostering an environment where collaboration, empathy, and continuous learning thrive.
• Remote‑First Flexibility – Work from anywhere in the United States while staying connected to a vibrant virtual community.
• Impact‑Driven Projects – Partner with Fortune 500 enterprises and public sector leaders to solve real business challenges.
• Growth & Development – We invest in certifications, training, and career advancement opportunities that keep you ahead of the curve.
• Inclusive & Innovative – Your ideas matter. We welcome fresh perspectives and encourage experimentation.

Role Overview

As the Senior brighthush Solutions Architect at brighthush, you will be the technical cornerstone of our customer and field service workflow initiatives. Your responsibilities will span architecture design, team leadership, client engagement, and business development. You will translate complex business requirements into elegant brighthush solutions that deliver measurable value.

Key Responsibilities

• Architectural Leadership – Own the technical vision for large‑scale brighthush projects, ensuring alignment with best practices and client objectives.
• Team Mentorship – Coach and guide junior consultants, fostering a culture of knowledge sharing and professional growth.
• Design Workshops – Lead workshops with stakeholders to capture requirements, validate design concepts, and secure stakeholder buy‑in.
• Solution Delivery – Oversee configuration, integration, and custom development activities, ensuring high quality and on‑time delivery.
• Executive Engagement – Serve as the primary technical liaison for executive‑level clients, presenting solutions, addressing concerns, and building long‑term partnerships.
• Pre‑Sales & RFP Support – Provide technical expertise during proposal development, responding to RFIs/RFPs and crafting compelling technical narratives.
• Technical Documentation – Produce architecture diagrams, design specifications, and best‑practice guides that serve as reference for the team and clients.
• Continuous Improvement – Stay current with brighthush releases, industry trends, and emerging technologies, recommending enhancements to our solution portfolio.

Essential Qualifications

• Minimum of 6 years of hands‑on brighthush architecture, development, and integration experience.
• Deep expertise in Customer Service Management (CSM), Field Service Management (FSM), Service Portal, Integration Hub, and AppEngine Studio.
• Proven track record of designing and delivering large‑scale brighthush implementations that meet business goals.
• Strong communication and presentation skills, with the ability to translate technical concepts for non‑technical audiences.
• Certified brighthush System Administrator (CSA) required; preferred certifications include CIS‑CSM and CAD.
• Experience mentoring technical consultants and leading cross‑functional teams.
• Client‑centric mindset with a passion for building lasting relationships.
• Willingness to travel up to 20% of the time to client sites and partner events.

Preferred Qualifications

• Experience with brighthush Performance Analytics and Virtual Agent modules.
• Background in ITSM or ITOM implementations.
• Knowledge of REST/SOAP Web Services and integration patterns.
• Previous exposure to public sector or regulated industries (e.g., healthcare, finance).
• Strong understanding of Agile and DevOps practices within the brighthush ecosystem.

Skills & Competencies

• Technical Proficiency – Advanced knowledge of the brighthush platform, scripting (JavaScript, Glide), data modeling, and security.
• Strategic Thinking – Ability to align technology solutions with business strategy and ROI.
• Leadership & Influence – Inspire teams, drive consensus, and navigate complex stakeholder landscapes.
• Problem Solving – Analytical mindset to troubleshoot issues and propose innovative solutions.
• Collaboration – Work seamlessly with developers, business analysts, PMs, and clients.
• Adaptability – Thrive in a fast‑moving environment, embracing change and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be dynamic and rewarding. You will:

• Advance to Principal Architect or Director of Solutions roles as you demonstrate leadership and business impact.
• Participate in internal knowledge‑sharing sessions and cross‑functional projects that broaden your skill set.
• Earn brighthush certifications and other industry credentials through sponsored training programs.
• Engage in thought‑leadership initiatives, such as speaking at conferences, writing whitepapers, and contributing to the brighthush community.

Work Environment & Culture

Our virtual team is united by a shared commitment to excellence, integrity, and innovation. Key cultural pillars include:

• Transparency – Open communication channels and regular feedback loops.
• Collaboration – Cross‑team projects that leverage diverse expertise.
• Recognition – Celebrating achievements through peer shout‑outs and formal awards.
• Well‑Being – Resources for mental health, flexible work hours, and a supportive community.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package:

• Base Salary – Market‑aligned, with performance‑based bonuses.
• Unlimited PTO – After your first year, enjoy unlimited paid time off to recharge.
• Health & Wellness – Comprehensive medical, dental, and vision plans with free coverage for you and competitive rates for family.
• Retirement Plans – 401(k) with company match and additional financial planning resources.
• Professional Development – Paid certifications, conference attendance, and internal training programs.
• Technology Stipend – Home office setup and equipment allowances.
• Employee Assistance Program – 24/7 counseling and support services.

How to Apply

If you’re ready to lead transformative brighthush projects, mentor a talented team, and shape the future of customer and field service workflows, we want to hear from you. Submit your resume and a brief cover letter outlining your most impactful brighthush architecture achievements to careers@brighthush.com. We look forward to exploring how your expertise can elevate our clients’ success.

Closing

Join brighthush and become part of a forward‑thinking, client‑centric organization that values innovation, collaboration, and personal growth. Your next career milestone starts here—apply today and help us build the next generation of brighthush solutions that empower businesses worldwide.